Technical Support Agent managing the caisse's computer systems and providing technological support to users. Responsible for administration, maintenance, and user training regarding IT systems.
About the role
- Senior Support Engineer resolving complex technical issues at FintechOS. Collaborating with engineering teams and ensuring client satisfaction in a hybrid work environment.
Responsibilities
- Own the investigation and resolution of complex technical issues across application, infrastructure and integration layers
- Serve as the go-to escalation point for technically challenging cases that require deep expertise and independent judgment
- Collaborate with Platform Engineering and Cloud Operations teams to drive root cause analysis and long-term fixes
- Analyse system performance, identify bottlenecks and contribute to initiatives that improve platform reliability and scalability
- Act as a trusted technical contact for clients during critical incidents, ensuring clear and timely communication throughout
- Participate in client review meetings, presenting progress on open issues, performance insights and improvement opportunities
- Translate complex technical concepts into clear language for both technical and non-technical audiences
- Create and maintain high quality technical documentation, runbooks and troubleshooting guides
- Share knowledge actively within the team, contributing to a culture of continuous learning
- Stay current on emerging technologies, tools and best practices relevant to SaaS and fintech support
Requirements
- Proven experience as a Senior Support Engineer or similar role in a SaaS or fintech environment
- Strong track record of independently resolving complex technical escalations involving application and infrastructure layers
- Hands-on experience with cloud-based environments, particularly Azure
- Experience collaborating cross-functionally with engineering and infrastructure teams
- Familiarity with IT governance, compliance standards and security protocols
- Expert-level SQL knowledge, including complex queries, schema design and performance optimization
- Advanced JavaScript proficiency, with the ability to debug and resolve complex frontend and integration issues
- Solid understanding of HTML and CSS for frontend troubleshooting
- Strong command of Git and GitHub workflows
- Extensive experience with REST API integration and troubleshooting
- Good understanding of system architecture and cloud environments (Azure, AWS or GCP)
- Solid grasp of networking concepts including DNS, firewalls and load balancers
Benefits
- Hybrid work arrangements
- Continuous learning culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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