IT Support Analyst delivering reliable IT support and ensuring excellent employee experiences at BetWarrior in Buenos Aires. Collaborating with teams to resolve issues and improve processes.
About the role
- Technical Support Engineer providing customer support in cybersecurity solutions. Working with customers to resolve issues, enhance product features, and educate users on products.
Responsibilities
- Work in a 24x7 dynamic and exciting technical environment as part of a talented team with relentless focus on delighting our customers, partners and teammates.
- Demonstrate ownership of customer’s concerns - assess impact, troubleshoot logically, engage relevant stakeholders, identify root cause and resolve them to the satisfaction of our customers.
- Communicate effectively with internal and external stakeholders.
- Collaborate with them to resolve customer escalations quickly.
- Work with Product experts/Engineering to fix bugs or enhance product features.
- Manage time and work to meet or exceed operational goals.
- Learn cutting edge technologies and new product features
- Create/Share Knowledge articles and contribute to mentoring/training efforts.
- May be scheduled to work on shifts/holidays as per the business requirement.
Requirements
- 3-8 years’ experience in Product Technical support role supporting Global enterprise customers
- Outstanding oral and written communication skills
- Customer focus
- Analytical thinking and Logical troubleshooting aptitude
- Proven experience in troubleshooting and diagnosing issues at the application and operating system level within either Windows, Linux or Mac environments
- Understanding of operating system fundamentals including user and kernel space, memory management, shared libraries, file and network IO, Windows registry, software distribution, etc
- Strong knowledge of endpoint security concepts, threat detection, and incident response
- Troubleshoot complex endpoint security incidents and product functionality issues
- Experience with CrowdStrike Falcon platform or similar EDR/XDR solutions
- Knowledge of MITRE ATTACK framework
- Understanding of security best practices and compliance requirement
- Bonus Points: Security certifications (CompTIA Security+, CEH etc.)
- Experience with scripting languages (e.g., Python, PowerShell, Bash)
- Familiarity with cloud-based technologies (e.g., AWS, Azure, GCP)
- Knowledge of data analytics and visualization tools (e.g., Splunk, ELK, Qradar)
Benefits
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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