Hybrid Junior Support Analyst

at Arcadis

• Job title: Junior Support Analyst
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Belo Horizonte, Brazil

About the role

• IT Support Analyst providing technical support via phone, chat, and in person to employees. Ensuring the proper functioning of IT resources and user experience.

Responsibilities

• Provide IT support to employees via phone, chat and in person;
• Manage ticket creation, follow-up and closure in the ticketing system;
• Prepare, configure and image laptops and mobile devices;
• Deliver equipment to new employees;
• Track IT assets, keeping the inventory up to date;
• Assist in resolving user incidents and service requests.

Requirements

• Knowledge of operating systems, device imaging and Microsoft 365 suite (O365);
• Previous experience in IT support, technology or customer service (call center);
• Basic understanding of asset management and inventory;
• Good communication skills, empathy and active listening;
• Resilience, organization and a positive, service-oriented attitude.

Benefits

• Our commitment to equality, diversity, inclusion and belonging: We want you to be able to bring your best to work every day, so we take equality and inclusion seriously and hold ourselves accountable. Our ambition is to be the employer of choice and to provide an excellent workplace for all our employees. At Arcadis, we recognize, respect and value differences. Therefore, all opportunities are open to everyone.