Hybrid Associate Operations Correspondence Analyst

at Sun Life

• Job title: Associate Operations Correspondence Analyst
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $54,000 - $72,900 per year
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Milwaukee, United States

About the role

• Associate Operations Correspondence Analyst part of the Operations Correspondence Templates team at Sun Life. Implementing and maintaining templates required for operational correspondence based on regulatory requirements.

Responsibilities

• Manage efforts to implement and revise correspondence
• Completion of the client requirement document (CRD) to accurately reflect contract and regulatory requirements
• Presentation of the CRD content to the client
• Coordinate revisions necessary to final completion and client approval
• Identify the templates required for implementation
• Draft a template document, as necessary
• Ensure template content meets requirements based on client contract, regulations, NCQA and/or URAC
• Perform gap analysis for correspondence requirements and system functionality
• Coordinate template implementation and revisions with the client, client services, operations, the correspondence technical team and the Operations Correspondence Senior Manager
• Define the rules necessary to accurately populate variable information within the template
• Mock up samples of the templates and submit to the correspondence technical team to draft production samples
• Review production samples provided to ensure accuracy
• Coordinate production of the template with the correspondence technical team after approval has been received
• Create and maintain a letter library and tracking mechanism for all current and historical templates for each client
• Audit production samples of the letter files once the template is put into production
• Assist the Operations Correspondence Senior Manager to determine root cause for all findings identified in an external audit, relating to correspondence

Requirements

• Associate degree in business, healthcare or related field (or equivalent work experience)
• Proficient with general computer software including Microsoft Excel, Word and Outlook
• Exceptional communication skills
• Excellent spirit for teamwork, problem-solving, communication, and decision-making skills
• Strong situational analysis and decision-making abilities
• Excellent verbal, written, interpersonal, organizational and public speaking/communication skills
• Ability to prioritize and organize multiple tasks with tight deadlines
• Ability to manage multiple projects and priorities in a fast-paced, result-driven environment
• Excellent independent problem-solving skills
• Self-motivated and has the ability to work with little supervision and make independent decisions
• Demonstrated track record of attention to detail
• Previous experience managing multiple complex tasks with varying deadlines and competing priorities (preferred)
• Previous experience managing template documents (preferred)
• Previous experience in professional or academic research (preferred)

Benefits

• Health insurance
• 401(k) employer match
• Paid vacation and sick time
• Paid family, parental and adoption leave
• Medical coverage
• Company paid life and AD&D insurance
• Disability programs
• Partially paid sabbatical program
• Flexible, inclusive and collaborative work environment