Hybrid IT Service Manager

at Sunfire

• Job title: IT Service Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Dresden, Germany

About the role

• IT Service Manager responsible for Microsoft 365 service delivery at Sunfire. Leading vendor management and ensuring high service quality in a hybrid work environment.

Responsibilities

• Service ownership for Microsoft 365, including responsibility for all M365 services.
• Leading the managed services partners in the M365 environment.
• Overseeing the delivery of our M365 IT services and ensuring smooth operation.
• Implementing security baselines, DLP, and sensitivity labels, and maintaining the service risk register.

Requirements

• Ideally, you have a degree in a STEM field (e.g., Computer Science, Engineering, Mathematics) or equivalent vocational training.
• You have solid knowledge of IT service management (e.g., ITIL).
• At least 5 years of experience in service management of modern M365 environments.
• Proven experience in vendor management and audit procedures.
• Project management experience is a plus.
• Knowledge of Microsoft IT infrastructure, hardware, and software.

Benefits

• Energy transition — actively contribute to preserving our planet.
• Development & appreciation — Advance professionally through a variety of training programs in our Sunfire Academy.
• Health & well-being — Need a sporty break? Join our running group or unwind in our free weekly yoga class.
• 30 days of vacation — We value work–life balance, so our vacation policy is generous and flexible.
• Mobility — We support your commute with a subsidy for your DVB monthly pass, the Deutschlandticket, and/or a company bike leasing program.
• Pension provision — Employer contribution to company pension plan of up to 20%.