IT Service Manager responsible for Microsoft 365 service delivery at Sunfire. Leading vendor management and ensuring high service quality in a hybrid work environment.
Responsibilities
Service ownership for Microsoft 365, including responsibility for all M365 services.
Leading the managed services partners in the M365 environment.
Overseeing the delivery of our M365 IT services and ensuring smooth operation.
Implementing security baselines, DLP, and sensitivity labels, and maintaining the service risk register.
Requirements
Ideally, you have a degree in a STEM field (e.g., Computer Science, Engineering, Mathematics) or equivalent vocational training.
You have solid knowledge of IT service management (e.g., ITIL).
At least 5 years of experience in service management of modern M365 environments.
Proven experience in vendor management and audit procedures.
Project management experience is a plus.
Knowledge of Microsoft IT infrastructure, hardware, and software.
Benefits
Energy transition — actively contribute to preserving our planet.
Development & appreciation — Advance professionally through a variety of training programs in our Sunfire Academy.
Health & well-being — Need a sporty break? Join our running group or unwind in our free weekly yoga class.
30 days of vacation — We value work–life balance, so our vacation policy is generous and flexible.
Mobility — We support your commute with a subsidy for your DVB monthly pass, the Deutschlandticket, and/or a company bike leasing program.
Pension provision — Employer contribution to company pension plan of up to 20%.
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