Operations Specialist adapting to multiple operations environments at RELX, providing customer support and managing workflows across different platforms.
About the role
- Manager of Market Logistics Operations overseeing logistics operations for equipment rental services. Responsible for team management, operational efficiency, and financial reporting.
Responsibilities
- Responsible for the overall direction, coordination and evaluation of the Logistics Operations Center
- Manages Dispatchers, Coordinators, Field Technicians, and Drivers
- Operational and financial reporting on each function
- Ensures department follows all safety requirements
- Sets the overall vision for the Market Logistics Operations Center in coordination with the District Manager
- Reviews outstanding pickup tickets and ensures Dispatchers have a plan of action to retrieve them
- Establishes rapport with Market Sales and Operations teams to communicate service and delivery performance levels
- Ensures that operations team serves customers effectively creating a culture of Yes
- Continuously reviews Operations Center capacity and efficiency to course correct when necessary
- Ensures compliance with regulatory requirements regarding service and vehicle inspection
Requirements
- Bachelor’s degree in Business Management or a related field or equivalent work experience plus 8-10 years of Rental Industry experience, including at least 3 years in a leadership capacity
- Valid driver’s license
- Strong leadership and communication skills
- Understanding of P&L and other key financial controls
- Experience in outside sales or other experience in negotiation and influencing
- High level of accountability, time management and willingness to learn all aspects of the business
- Experience in construction or industrial markets preferred
Benefits
- Health, Dental and Vision plans
- 401(k) Match
- Volunteer time off
- Short-term and long-term disability
- Accident, Life and Travel insurance,
- Flexible spending
- Tuition Reimbursement Options
- Employee Assistance Program (EAP)
- Length of Service Awards
- 12-25 vacation days depending on years of service
- 5 sick days
- 6 holidays
- 2 half day holidays
- 2 floating holidays
- 1 inclusion day
- 1 volunteer day
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