Operations Specialist adapting to multiple operations environments at RELX, providing customer support and managing workflows across different platforms.
About the role
- Process Manager optimizing operational processes and collaborating with external partners at Patronus, a healthcare startup in Berlin. Focus on partner and payments operations for better efficiency.
Responsibilities
- Analyze existing processes related to requests for cost coverage and reimbursements and maintain direct communication with long-term care insurance funds (Pflegekassen)
- Identify inefficiencies, sources of error, and improvement opportunities; develop process optimizations, implement them yourself, and monitor their impact in day-to-day operations
- Structure, document, and standardize processes (e.g., workflows, guidelines)
- Actively contribute to strategic projects, e.g., to improve collaboration with long-term care insurance funds or to optimize our back-office processes
- Play an active role in scaling and further developing our Partner & Payments operations
- Handle operational processing of cost-coverage requests, including review, follow-up, and documentation
- Work closely with colleagues from B2C Sales, Customer Success, and other teams to efficiently resolve individual customer issues and cross-departmental questions
Requirements
- At least 2 years of professional experience in process management/operations/back office; ideally with hands-on case processing experience or alternatively with an insurance background (e.g., private health or supplementary insurance)
- Strong process understanding: you analyze workflows, recognize patterns and inefficiencies, and actively and continuously improve existing processes
- Strong analytical skills and confident use of Excel / Google Sheets for data analysis and preparation
- Hands-on, highly reliable and detail-oriented; you complete routine operational tasks consistently, accurately, and independently
- Proactive, clear, and confident communication with internal and external stakeholders, and the ability to set clear priorities in a startup environment
- Fluent German skills at C2 level (written and spoken) and English skills at B2 level
- Desirable: experience working with statutory long-term care or health insurance providers (e.g., reimbursements, billing, applications)
- Experience or affinity with automation, AI, or no-/low-code tools (e.g., Zapier, AI-supported workflows) and an interest in making processes more scalable
Benefits
- Urban Sports Club membership for your fitness
- Family & Friends coupon for the Patronus watch
- Up to 30 vacation days (starting at 26 days in the first year and 28 days in the second year)
- Annual learning & development budget for personal learning and growth
- Clearly structured career framework for your professional development
- 360-degree feedback sessions (twice a year) for your professional and personal development
- Exclusive corporate benefits with great offers
- Discounts at restaurants near the office
- Free choice of hardware (MacBook or Lenovo)
- Modern office in vibrant Friedrichshain
- Job ticket for stress-free daily commuting
- 2 days per week working from home ("home office")
- Get moving: lease a bicycle at a discount through Mein Dienstrad
- Regular company and team events to strengthen our cohesion
- Team spirit instead of cutthroat mentality – together we achieve more
- Help develop a product that provides real social value
- Quarterly company brunches for networking and exchange
- One volunteering day per year when we do something good together
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Operations Manager focusing on cost coverage and insurance processes at a healthcare startup in Berlin. Analyzing workflows and optimizing operational effectiveness in a hybrid remote setup.
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