Process Manager optimizing operational processes and collaborating with external partners at Patronus, a healthcare startup in Berlin. Focus on partner and payments operations for better efficiency.
About the role
- Operations Specialist adapting to multiple operations environments at RELX, providing customer support and managing workflows across different platforms.
Responsibilities
- Ability to support any volume-based customer facing or back-office requirement as needed by the business
- Ability to provide customer support through email, chat or phone calls
- A good command of interpreting written English language.
- Ability to work well on own initiative and able to remain focused.
- Good organizational and time management skills with ability to meet deadlines.
- A keen eye for detail and accuracy, with a demonstrable ability to summarize information quickly and accurately.
- Confidence in asking questions and seeking validation.
Requirements
- Bachelor’s degree in any field or has completed 2 years level in College without back subjects or incomplete units
- Completed at least 2 years level in college (no back subjects/incomplete units) can be considered depending on the years of BPO experience
- At least 1-2 years BPO/shared service or relevant experience
- Fresh graduates can be accommodated depending on communication skills and behavioral aspect
- Basic knowledge of standard computer applications (Word, Excel, Outlook, Internet applications)
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
- Ability to work with deadlines
- Has great attention to detail
- Excellent English oral and written communication skills
- Flexible and can adapt to different business requirements, onsite or hybrid work arrangement and rotating work schedule.
Benefits
- We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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Operations Manager focusing on cost coverage and insurance processes at a healthcare startup in Berlin. Analyzing workflows and optimizing operational effectiveness in a hybrid remote setup.
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