Senior Operations Supervisor responsible for scheduling and coordinating personnel and resources in the Medical Device sector. Fostering quality improvement in a production environment with an emphasis on operational excellence.
About the role
- Operations Manager focusing on cost coverage and insurance processes at a healthcare startup in Berlin. Analyzing workflows and optimizing operational effectiveness in a hybrid remote setup.
Responsibilities
- Analyze existing processes related to cost coverage and reimbursement requests
- Identify inefficiencies, error sources, and improvement opportunities; develop and implement process optimizations
- Structure, document, and standardize processes (e.g., workflows, guidelines)
- Actively contribute to strategic projects, e.g., to improve collaboration with health insurance providers
- Play an active role in scaling and further developing Partner & Payments Operations
- Handle cost coverage requests operationally, including review, follow-up, and documentation
- Work closely with colleagues from B2C Sales, Customer Success, and other teams
Requirements
- Minimum 2 years of professional experience in process management/operations/back office; ideally with operational case handling or alternatively with an insurance background (e.g., private health or supplementary insurance)
- Strong process understanding: you analyze workflows, recognize patterns and inefficiencies, and actively and continuously optimize existing processes
- Strong analytical skills and confident use of Excel / Google Sheets for analyzing and preparing data
- Hands-on, highly reliable, and detail-oriented
- Proactive, clear, and confident communication with internal and external stakeholders
- Fluent German skills at C2 level (spoken and written) and English skills at B2 level
- Experience working with statutory long-term care or health insurers (e.g., reimbursements, billing, claims) is desirable
- Experience or affinity for automation, AI, or no-/low-code tools (e.g., Zapier, AI-powered workflows)
Benefits
- Urban Sports Club membership for your fitness
- Family & Friends coupon for the Patronus watch
- Up to 30 vacation days (starting with 26 days in the first year and 28 days in the second year)
- Annual Learning & Development budget for individual learning and growth
- Clearly structured career framework for your professional development
- 360-degree feedback conversations (2x/year) for your professional and personal development
- Exclusive corporate benefits with great offers
- Discounts at restaurants near the office
- Choice of hardware (MacBook or Lenovo)
- Modern office in vibrant Friedrichshain
- Job ticket for a stress-free daily commute
- 2 days per week working from home ("Home Office")
- Get moving: lease a bike at a discount via Mein Dienstrad
- Regular company and team events strengthen our togetherness
- Team spirit instead of cutthroat mentality — we achieve more together
- Develop a product that provides real societal value
- Quarterly company brunches for exchanging ideas and networking
- One volunteering day per year to do something good together
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Operations Manager overseeing wet chemistry areas in precious metal recycling at Heraeus. Responsible for team management, compliance with guidelines, and operational excellence in Hanau, Germany.
Digital Operations Manager optimizing operational efficiency and effectiveness at PwC. Leading delivery teams and assisting clients in complex operations and planning decision - making.
Senior Associate role in Digital Operations providing consulting services on optimizing operational efficiency. Support client engagements with analytics for decision - making in mission - critical environments.
Operations Specialist adapting to multiple operations environments at RELX, providing customer support and managing workflows across different platforms.
Process Manager optimizing operational processes and collaborating with external partners at Patronus, a healthcare startup in Berlin. Focus on partner and payments operations for better efficiency.
Operations Coordinator for Steamroller Animation handling vendor deals, payroll, and operational efficiency. Collaborating closely with leadership to promote effective internal operations.
Senior Operations Engineer at SteerBridge Strategies delivering mission - focused technology solutions for the U.S. Government. Collaborating with veterans and technology professionals to drive operational effectiveness.
Operations Oversight Engineer coordinating technical and functional teams for U.S. Government projects. Responsible for documentation, reporting, and stakeholder engagement in a hybrid work environment.
Team Lead in Carvana’s Market Operations overseeing logistics and employee management in a fast - paced environment. Leading diverse teams to enhance customer and employee experience while adapting to changes.