Solutions Engineer providing technical sales support and coaching for Zayo products and services. Driving sales closure and ensuring customer satisfaction through technical solutions.
About the role
- Solutions Engineer working with B2B customers on API integrations for cloud marketplaces. Collaborating with Sales, Product, and Engineering to ensure customers drive revenue via Suger’s platform.
Responsibilities
- Work directly with customers to understand technical requirements and map workflows to Suger’s APIs and integrations
- Lead technical discovery, demos, walkthroughs, and proof-of-concept support
- Guide customers through onboarding, implementation, and go-live
- Troubleshoot API issues, investigate logs, validate configurations, and support escalations
- Collaborate with Engineering to reproduce issues and ensure clear technical handoffs
- Partner with Product and Customer Success to surface customer needs and influence the roadmap
- Create and maintain technical documentation, playbooks, and sample code
- Translate complex technical concepts for both technical and non-technical audiences
- Support Sales with technical alignment throughout the deal cycle
Requirements
- 4+ years in a Solutions Engineer, Solution Architect, or similar technical customer-facing role
- Ability to read and write code (JavaScript, Python, Go (plus), or similar)
- Experience debugging backend systems or cloud-based applications
- Clear communication skills with the ability to simplify technical concepts
- Comfort working directly with enterprise engineering teams and business stakeholders
- Experience supporting both pre-sales and post-sales activities
- Bonus: exposure to cloud marketplaces, SaaS billing, metering, or revenue platforms
Benefits
- Competitive compensation and equity plan.
- Full healthcare benefits - extended health care, dental, vision, and life insurance.
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