Client Delivery Manager for Unified Communication and Collaboration at NTT DATA, ensuring successful service delivery and client satisfaction. Coordinating teams and driving continual improvement initiatives.
About the role
- Emergency Communications Dispatcher managing incoming requests for police, fire, and medical services for Vermont State Police. Coordinating responses and documenting information using CAD software.
Responsibilities
- Receives voice and text requests for police, fire, and medical services.
- Determines the nature, urgency, and jurisdiction of a report and either dispatches first responders or transfers the call to the appropriate jurisdiction.
- Documents information in Computer-Aided Dispatch (CAD) software and provides updates via phone or radio as needed.
- Provides guidance and assistance to the public in life-safety situations.
- Coordinates appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe.
- Goes through a lengthy, structured training program to learn Vermont State Police and E911 policies and procedures for handling emergent and non-emergent calls.
Requirements
- One (1) year or more of experience in public safety, first response, or as an emergency dispatcher or telecommunicator.
- Two (2) or more years of experience as a non-emergency dispatcher, or in a customer service or administrative role that includes significant contact with the public.
- High school diploma or equivalent (preferred).
- Vermont E911 Call Taker Certification (preferred).
- Experience running license, registration, and criminal history queries (preferred).
- Experience entering NCIC information (preferred).
- Experience as a First Responder (preferred).
- Applicants must pass a Department of Public Safety administered computer based "CritiCall" test, which assesses computer and other job related skills.
- Certification by the E-911 Board as a telecommunicator may be required within six months of entry into the job.
- All candidates must pass a security clearance conducted by the Department of Public Safety.
Benefits
- $5,000 Hiring Bonus for New Hires!
- 80% State paid medical premium and a dental plan at no cost for employees and their families
- Work/Life balance: 11 paid holidays each year and a generous leave plan
- State Paid Family and Medical Leave Insurance (FMLI)
- Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
- Tuition Reimbursement
- Flexible spending healthcare and childcare reimbursement accounts
- Low cost group life insurance
- Incentive-based Wellness Program
- Qualified Employer for Public Service Student Loan Forgiveness Program
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