Hybrid Customer Operations Administrator

at Stream Data Centers

• Job title: Customer Operations Administrator
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Dallas, United States

About the role

• Seeking Data Center Customer Operations Administrator to support inquiry resolution and customer engagement. Ensuring operational excellence and collaboration across teams for customer success.

Responsibilities

• We are seeking a motivated and detail-oriented Data Center Customer Operations Administrator to join our dynamic team. In this role, you will be responsible for supporting the Director of GAM + Business Operations and ensuring excellent service delivery to our customers. You will act as a liaison between our technical teams and customers, managing inquiries, resolving issues, and ensuring that our customers receive the highest level of support.
• **Customer Support:** Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly and professionally.
• **Onboarding and Training:** Facilitate the onboarding process for new customers by providing training, creating and delivering resources, and ensuring a smooth transition from the construction phase to full operational setup and integration.
• **Monthly/Quarterly Service Reporting:** Review comprehensive reports on service performance, leveraging data from other teams to showcase Stream’s operational excellence.
• **Customer Communications & Newsletter Management:** Own and manage the customer newsletter, including content planning, coordination with internal stakeholders, drafting, editing, and distribution to ensure timely, accurate, and value-driven communications for customers.
• **Documentation:** Maintain accurate records of customer interactions by attending customer and operations meetings, capturing customer feedback, operational updates, and any follow-up requirements, ensuring all relevant information is logged for future reference and compliance/ESG requirements.
• **Overall Support:** Take on ad-hoc projects as assigned, ensuring timely and efficient completion while meeting the Director of Global Account Management + Business Operations strategic objectives.
• **Management Software:** Act as the liaison for maintaining Wrike, or equivalent platform, across the entire GAM team, closely monitoring deliverables, tracking progress, and ensuring timely completion of tasks and projects.
• **Inter-Departmental Collaboration:** Work closely with cross-functional teams, including technical support, sales, security, and facility management, to enhance the customer experience.
• **Continuous Process Improvement:** Vigilantly monitor and refine operational methodologies to maintain agility and efficacy in a constantly evolving landscape.
• **Stakeholder Feedback:** Foster clear and consistent communication channels with all stakeholders, both internal and external, fostering alignment and consensus on operational matters.
• **Industry Engagement:** Remain abreast of the latest industry developments and trends to ensure that Stream’s offerings remain well positioned to serve your client.

Requirements

• **Minimum Qualifications:**
• Bachelor’s degree in business, operations management, or a related field, or equivalent work experience.
• 2+ years of experience in customer service, project coordination, or operations in a data center or technology-driven environment.
• Strong organizational and multitasking skills with a focus on detail and accuracy.
• Proficiency in project management software (e.g., Wrike, Smartsheet, Microsoft Project, or similar).
• Excellent written and verbal communication skills.
• Ability to work effectively with cross-functional teams and manage multiple priorities.
• **Preferred Qualifications:**
• 4+ years of experience in customer operations or account management in a data center, technology, or energy industry.
• Familiarity with lease administration and compliance documentation (e.g., certificates of insurance).
• Proven track record of implementing process improvements and automation solutions.
• Advanced skills in Microsoft Office Suite and SharePoint administration.
• Familiarity with customer KPI tracking and reporting.

Benefits

• At Stream, we invest in our people with benefits designed to support your health, financial wellbeing, and life beyond work. Our comprehensive offerings include medical, dental, and vision coverage; mental health resources and an Employee Assistance Program; wellness programs; Health Savings and Flexible Spending Accounts; disability and life insurance; and retirement planning. We also offer meaningful time away benefits, perks and purchasing programs, pet insurance, and legal and identity protection, so you can thrive at work and at home.
• *Stream is an equal-opportunity employer and does not discriminate on the basis of ethnicity, race, religion, sex, age, national origin, disability, military status, or any other reason prohibited by law. Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.*