Customer Service Specialist working in hybrid setup to support clients with care needs. Focused on solving customer inquiries and improving workflows in the service process.
About the role
- Customer Service Executive managing customer inquiries and enhancing service standards in aviation component services. Collaborating with internal teams for effective onboarding and digital adoption.
Responsibilities
- Communicate with customers, managing RFQs, quotes, and orders to meet 24/7 operational targets.
- Follow up effectively with customers to ensure smooth revenue generation and handover to other regions.
- Maximize profitability by managing payment collections and resolving outstanding invoice disputes for assigned accounts while ensuring effective quoting and after-sales support.
- Serve as the liaison between STRADE and customers, gathering market insights, presenting product offerings, and communicating business opportunities both internally and externally.
- Focus on expanding business volume through strengthening customer relationships, and increasing the number of transactions, conversion rates, and revenue compared to budgeted targets.
- Collaborate with internal teams to manage seamless onboarding for sellers and customers on the digital marketplace.
- Work with the product team to adapt features that promote customer growth and retention.
- Ensure compliance with company procedures and quality standards in all aspects of work.
- Foster a collaborative team environment, working efficiently with colleagues across regions to develop a strong team spirit.
Requirements
- You hold a B.Sc. in a technical or commercial field, or have equivalent experience.
- You have about 2 years of experience in customer success, relationship management, or e-commerce customer support, with a strong customer focus and solid business acumen.
- You are comfortable using digital tools and eager to adopt new technologies to enhance customer experience and operational efficiency.
- Experience with digital collaboration tools like Jira and Confluence is a plus.
- Experience in aviation industry is a plus.
- You can perform diverse tasks on the same level of quality and can quickly adapt to changes and new ways of working.
- You have a systematic and structured approach to work, ensuring efficiency and accuracy in customer interactions and processes.
- You are fluent in English, both spoken and written.
- You are a strong communicator and a team player who can also handle individual tasks independently.
- You bring cultural awareness and experience in working within an international environment.
Benefits
- Vibrant company culture, centered around our four values “1 Team”, “Extreme Drive”, “Constant Learning” and “Always Real”
- Hybrid work environment fully supportive of flexibility to arrange your work in line with your lifestyle and personal context
- Personal and professional development opportunities
- Benchmark driven compensation rewarding growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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