Technical Support Engineer providing support for FortiGate and FortiAuthenticator. Collaborating with customers to resolve technical issues and ensure optimal product performance.
About the role
- Technical support analyst providing support for Windows and Linux workstations and servers. Troubleshooting and interacting with local teams in a secure corporate environment.
Responsibilities
- Technical support for Windows and Linux workstations and servers;
- Diagnosis and resolution of technical issues;
- Interaction with local teams and external vendors;
- Work in a corporate environment with a focus on security and reliability.
Requirements
- Required competencies include: discipline, accountability, a sense of urgency, commitment, responsibility, and the ability to diagnose and resolve problems
- Be patient, know how to listen and explain complex concepts verbally or in writing to both technical and non-technical audiences
- Be ethical, disciplined, and able to communicate and work as part of a team
- Flexibility to adapt to diverse situations
- Research new solutions for recurring issues
- Advanced English (Spanish is a plus)
- Availability for occasional international travel
- Completed or pursuing a university degree
- Proficient knowledge of Windows Server administration
- Basic knowledge of Linux server administration
- Basic knowledge of computer networking
- Proficient knowledge of security
- Proficient knowledge of Windows workstation administration
- Knowledge of AS400
- Essential technology: AS401
Benefits
- Meal allowance or meal voucher
- Discounts on courses, universities and language schools
- Stefanini Academy — a platform with free, up-to-date online courses and certificates
- Mentoring
- Perks program for medical consultations and exams
- Health insurance
- Dental coverage
- Perks and discounts at top establishments
- Travel club
- Pet care benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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