Manager of Service Operations at Mindray North America, leading customer - focused service processes. Overseeing service workflows and team performance within a healthcare technology environment.
About the role
- VP of Automation/Process Improvement for Market Data at State Street. Leading continuous improvement in procurement processes for market data while collaborating with various teams.
Responsibilities
- Lead process improvement through automation across market data procurement, including but not limited to, demand management analytics, contract execution cycle time reduction, and invoice reconciliation
- Ability to leverage tools such as Power BI (e.g. Power Apps, Power Automate, Power BI, Agents, Co-Pilot etc), Tableau, reporting platforms, and workflow solutions to deliver actionable insights and improve efficiency
- Partner with technology and procurement stakeholders to explore and apply AI-enabled capabilities to enhance our processes
- Collaborate with Procurement, Third Party Risk Management, Legal, and Compliance to ensure policies and controls are consistently adhered to
- Communicate clearly and confidently with senior stakeholders throughout the process improvement implementation
- Ensure all activities comply with regulatory, compliance, and internal governance requirements
Requirements
- 8+ years of experience in process improvement and automation
- Hands-on experience with Power BI (e.g. Power Apps, Power Automate, Power BI, Agents, Co-Pilot etc) or similar analytics and reporting tools
- Practical exposure to AI-enabled tools and automation
- Strong senior stakeholder management and communication skills
- Ability to operate effectively in a fast-paced, evolving environment
- Knowledge of the procurement lifecycle is preferred but not essential.
- Business Process Improvement experience (i.e. Six Sigma/Lean) is a plus
- Bachelor’s degree required
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Employee Assistance Program
- Matching gift programs
- Access to employee networks
- Professional development opportunities
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