Hybrid Senior Insurance Manager – Group Company Secretariat

at Starling Bank

• Job title: Senior Insurance Manager – Group Company Secretariat
• Job type: Contract
• Experience level: Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, London, United Kingdom

About the role

• Senior Insurance Manager leading global insurance strategy and managing insurance programs at a transformative bank. Reporting to the Deputy Company Secretary within the Group's insurance function.

Responsibilities

• Lead the end-to-end management of the Group’s global insurance programme, including D&O, PI, Cyber, Crime, Property, Public Liability and other relevant lines.
• Plan, lead and execute our annual Group insurance renewal, ensuring timely submission of quality underwriting information and alignment to strategic needs.
• Proactively assess and implement insurance coverage necessary to support the Group’s growth initiatives, including those related to international expansion and M&A.
• Review, evaluate and recommend insurance structures, limits, deductibles and wording in line with risk appetite and commercial efficiency.
• Manage global broker partnerships and maintain oversight of broker service performance.
• Monitor insurance market developments and regulatory/industry trends, advising senior stakeholders and committees as appropriate.
• Act as the central point of contact for all insurance matters across the Group, ensuring effective engagement with our Finance, Legal, Risk, Technology and People teams.
• Provide internal education and training to elevate understanding and implementation of insurance best practices and foster a culture of proactive risk management and informed insurance decision-making.
• Prepare and present papers to relevant governance committees / Group boards as required.
• Ensure insurance documentation, schedules and certificates are maintained, stored appropriately and remain up to date.
• Support contractual negotiations by advising on insurance requirements, including reviewing indemnity and liability provisions in corporate and supplier agreements.
• Lead the management of all claims and potential claims, engaging with insurers, brokers, internal teams and legal advisers, as required.
• Support incident response processes and scenario planning, where insurance policies may be triggered (e.g. cyber events), ensuring timely notification and effective claims progression.
• Maintain claims records, insurer notifications, reporting and MI for senior management and governance committees.
• Ensure insurance risks are appropriately identified, assessed and documented in Group risk management frameworks.
• Maintain internal controls relating to insurance policies, claims processes and financial reconciliation of premiums and recoveries.

Requirements

• Significant experience in commercial insurance management, preferably in a financial services environment (banking, fintech or insurance) with demonstrable experience navigating multi-jurisdictional and evolving insurance requirements.
• Robust working knowledge of D&O, Cyber, PI and Crime policies, including relevant regulations, market norms and policy structures.
• Demonstrable experience leading insurance renewals, negotiating with brokers and underwriters, and managing claims.
• Ability to operate with a high degree of autonomy and exercise sound judgement.
• Excellent relationship management and communication skills, with proven ability to articulate complex insurance and risk management concepts to diverse audiences, including advising senior stakeholders.
• Robust analytical and organisational skills, with meticulous attention to detail.
• **Personal Attributes**
• Confident, calm and credible, able to work effectively with senior leadership.
• Demonstrable commercial and risk management awareness, and a pragmatic approach to decision-making.
• Highly organised, proactive, adaptable and able to manage multiple priorities.
• Commitment to maintaining high standards of accuracy and governance.

Benefits

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing