Product Manager challenging complexity in the employee benefit domain at Ben. Driving product strategy and delivering user value while ensuring customer voice in development processes.
About the role
- Product Manager leading end-to-end workflows for due diligence research platform and case management application. Collaborating with engineering and data teams for scalable solutions.
Responsibilities
- Own the product roadmap for both the DD research platform and the case management application.
- Translate business and operational needs into clear product requirements, user stories, and acceptance criteria, with particular attention to API contracts, integrations, and system dependencies.
- Partner closely with engineering, architecture, and data teams to design and deliver scalable, well-integrated solutions.
- Act as the primary product owner for the case management application that receives, routes, and tracks due diligence orders.
- Optimise end-to-end workflows including order intake, case assignment, status tracking, escalations, and reporting.
- Ensure reliable, well-documented API integrations between the case management application, the DD research platform, and other internal or third-party systems.
- Prioritise features and technical improvements with consideration for regulatory risk, operational impact, and platform stability.
Requirements
- Proven experience as a Product Manager working on workflow-based applications (e.g. case management, order management, ticketing, or process automation systems).
- Strong hands-on experience defining and delivering API integrations (RESTful APIs, event-driven systems, or similar), including managing dependencies and integration roadmaps.
- Experience operating in risk, compliance, financial crime, due diligence, or other regulated domains.
- Demonstrated ability to manage complex, multi-system products with both technical and non-technical stakeholders.
- Excellent communication skills, with the ability to translate technical concepts into business impact.
- Direct experience with due diligence, investigations, KYC/AML, or compliance research platforms.
- Experience working with data platforms, search, or knowledge management systems.
- Background in internal tools used by specialist or expert user groups.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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