Field Real Estate Manager responsible for strategic management of real estate initiatives at LPL Financial Corp. Overseeing lifecycle of real estate processes across designated portfolio with team collaboration.
About the role
- Incident Manager coordinating incidents impacting Starling Bank. Supporting incident management processes and stakeholder engagement in a hybrid work environment.
Responsibilities
- Responding to and assisting in the co-ordination of Incidents impacting the Bank, ranging from moderate to major incidents (Physical, Cyber, Technical, and Operational), providing translation of technical issues for operational audiences.
- Supporting business engagement with key stakeholders and supporting departments in their incident management engagements.
- Monitoring adherence to the Incident Management and Escalation Framework.
- Assisting in conducting PIR’s on behalf of the business, supporting in assigning actions and reviewing Incident impacts, root cause and lessons learned.
- Supporting the Incident Command (IC) structure across the organisation, assisting in driving resolution from identification through to completion.
- Maintaining the complete, auditable record of all incidents, assisting in challenging data (especially financial/regulatory figures) to ensure the accuracy of the audit trail and its alignment with defined corrective actions.
- Developing and delivering accurate Management Information (MI) for executive governance and regulatory oversight (e.g., 2LoD), covering incident performance and wider risk impacts.
- Assisting in assurance activities and thematic reviews on the Incident Management Framework.
- Acting as a partner to Risk and Control owners, providing support and challenge on key decisions to ensure accountability and enable clear articulation and management of their risk profile.
- Supporting stakeholders in the identification of new risks and the creation of effective preventative and detective controls.
- Providing targeted training and coaching to stakeholders across the Bank on the framework, incident response, and action tracking.
Requirements
- Demonstrated experience operating with the rigor required by the regulators, particularly concerning the timely identification and escalation of incidents impacting prescribed responsibilities.
- Verifiable experience assisting in managing and governing high-severity incidents that necessitate external regulatory notification (e.g., FCA), including managing follow-up questions and final remediation reporting.
- Knowledge of Operational Risk, Conduct Risk, and the Consumer Duty is essential, with proven ability to translate these regulatory requirements into effective incident management processes and control actions.
- An ability to build strong stakeholder relationships and experience in challenging the status quo to drive process.
- Excellent communicator with demonstrable experience in communicating clearly and concisely in high-stress situations to all levels within the business, from technical engineers to the executive team.
- Proven experience in Incident Management for large institutions, with experience in understanding Crisis Management frameworks such as the Gold, Silver & Bronze structure.
- An inquisitive, analytical mind is key, with proven experience assisting in serious/complex incident investigations that require challenging initial assumptions and verifying data for regulatory accuracy.
- A proactive approach to managing workloads and a 'can-do' attitude, along with the ability to use initiative, taking ownership and seeing things through.
- Foundational understanding of the technologies relevant to a cloud-based banking platform (e.g., microservices, public cloud environments) and knowledge of risks associated with API change management, CI/CD pipelines, and data platform health.
- Proficiency in data and analysis tools (including Google Sheets functions) for compiling Management Information (MI), conducting data-driven incident analysis, and verifying incident impact.
- Proven experience working with GRC (Governance, Risk, and Compliance) or Audit/Action Tracking tooling for formal tracking of corrective actions, control remediation, and evidence collection.
- Hands-on experience utilising and configuring Incident Management platforms (e.g., incident.io, Opsgenie) and their integration with communication and monitoring tools (e.g., Slack, Datadog).
- Working knowledge of the Payments landscape (e.g., Faster Payments, BACS, SEPA) and associated concepts, including the transaction lifecycle, settlement, and reconciliation.
- Exposure to working within a dedicated First or Second Line of Defence (1LoD/2LoD) Risk function or acting as a risk champion within a core business line.
Benefits
- Company-enhanced salary sacrifice pension scheme (7% employer contribution)
- Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton.
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day’s holiday for your birthday
- Life Insurance at 4x your salary.
- 16 hours of paid volunteering time a year.
- Ability to buy or sell annual leave.
- Generous family-friendly policies.
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- Incentivised refer a friend scheme
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Senior Manager, Claims responsible for building a team and leading strategic initiatives at ICW Group. Focus on regulatory compliance, operational efficiency, and superior claim outcomes.
Senior Manager leading claims operations with strategic initiatives and team development at ICW Group. Driving compliance, efficiency, and enhancing customer experiences nationally.
Senior Adaptive Planning Analyst optimizing financial planning processes for Shake Shack. Responsible for managing Adaptive Planning system configurations and integrations for accurate financial forecasting.
Consultative Coding Manager at CenterWell extracting clinical information and assigning medical codes with emphasis on patient records and proper DRG assignments.
Land Acquisition Manager assisting in the acquisition of land for Lennar, a leading homebuilder. Facilitating due diligence, negotiations, and collaboration with teams for successful property acquisitions.
Care Navigator managing telephonic interactions and supporting service coordination for CareSource members. Conducting outreach and collaborating across providers and care teams to enhance member satisfaction.
Clinical Care Manager providing monitoring, follow - up, and clinical care management for dually - eligible enrollees. Leading interdisciplinary teams and engaging with members in community settings.
Clinical Care Manager providing community - based care management for dually - eligible enrollees. Engaging with enrollees to coordinate health services and ensure quality care in Massachusetts.
Senior Manager leading benefits strategy and operations for American Family Insurance. Overseeing compliance and administration while enhancing employee experience in benefits programs.