Customer Service Advisor resolving complex inquiries related to insurance policies at Zurich Canada. Collaborating in a hybrid environment while ensuring exceptional service for clients.
About the role
- BIM Operations Support Specialist providing CAD/DAO/SIG support to users in Quebec. Collaborating with teams, maintaining standards, and automating processes for enhanced productivity.
Responsibilities
- Provide support to building engineering teams;
- Assist the BIM coordinator in drafting, deploying and ensuring compliance with BIM standards;
- Create and maintain template files in French;
- Develop the required parametrization (families, transfer files, etc.) to meet the needs of French-speaking clients in Quebec;
- Ensure synchronization of this parametrization with corporate teams outside Quebec;
- Automate certain commands to improve productivity;
- Provide support to Revit users and troubleshoot technical issues;
- Identify and implement continuous improvement and innovation initiatives;
- Design, prepare and deliver training tailored to team needs;
- Ensure knowledge transfer and support skills development;
- Collaborate closely with various stakeholders to achieve common objectives;
- Act as a mentor to colleagues to support their professional growth;
- Actively participate in the development and optimization of internal processes.
Requirements
- Experience in the construction sector and an understanding of the needs of different stakeholders (architects, civil engineers, contractors, etc.);
- Solid knowledge of your discipline, at an intermediate or junior level;
- Strong interest in continuous improvement and innovation;
- Comfortable presenting to diverse audiences and able to simplify complex concepts;
- Excellent communication and collaboration skills that promote teamwork and mentoring;
- Proficiency in Revit, AutoCAD and Microsoft Office;
- Ability to communicate effectively at all levels (user support, teams, etc.);
- Technical knowledge of BIM applications, PC environments, web applications, Cloud services and databases;
- Deep understanding of and ability to optimize BIM workflows;
- Knowledge of English is required or considered an asset to facilitate collaboration with internal teams outside Quebec and with certain clients.
Benefits
- Employee benefits in Canada: Part-time and full-time employees will have access to the following benefits: health, dental and vision care plans; a wellness program; health and wellness spending accounts; a group Registered Retirement Savings Plan (group RRSP); an employee share ownership plan; a group Tax-Free Savings Account (group TFSA); life and accidental death and dismemberment (AD&D) insurance; short- and long-term disability insurance; emergency travel assistance; tuition reimbursement; coverage for professional association membership fees; and paid time off.
- Temporary or casual employees will have access to the following benefits: a group Registered Retirement Savings Plan (group RRSP); an employee share ownership plan; and a group Tax-Free Savings Account (group TFSA).
Job title
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