Strategic HR Business Partner for Operations, using data and consultative leadership to drive organizational performance and people initiatives.
About the role
- Voluntary Benefits Specialist supporting HR departments in administering voluntary benefit contracts. Liaising between policyholders and The Standard, resolving inquiries and improving customer experiences.
Responsibilities
- Step into a vital role supporting our client’s HR department in the administration of Voluntary Benefit contracts
- Serve as the liaison between the policyholder and The Standard
- Respond to claim and coverage inquiries, verifying appropriate premium administration
- Address customer service issues, claims issues, contract issues and other voluntary benefits related inquiries
- Administer claim processes and handle coordination of death claims
- Develop effective relationships with Human Resources, Benefits and Payroll staff throughout the policyholders’ various locations
- Create best practices & new process improvements that ensure a positive customer experience
- Lead or participate in special projects related to the policyholder’s life, disability, and Leave plans, as assigned
Requirements
- 2 - 4 years of relevant, progressive work experience in the group insurance administration, with an emphasis in VOLUNTARY benefits, focusing on employee benefits insurance
- Bachelor’s degree Required
- Personal automobile is available for business use with adequate insurance and a safe driving record
Benefits
- A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
- An annual incentive bonus plan
- Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
- A supportive, responsive management approach and opportunities for career growth and advancement
- Paid parental leave and adoption/surrogacy assistance
- An employee giving program that double matches your donations to eligible nonprofits and schools
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