Director of Fund Services Operations managing client onboarding and operational activities at SS&C. Leading a team to enhance operational efficiency in the financial services sector.
Responsibilities
Oversee all operational activities associate with new client onboarding
Work with internal and external auditors to complete Sarbanes Oxley requests
Assist and lead departmental initiatives
Attend and contribute to operational, client and regulatory meetings in order to maintain and improve client service
Provide coaching, training and leadership as necessary to the Operations team
Act as an escalation point and problem solver for the team, ensuring action plans are implemented in case of any service issues
Monitor operational Key Performance Indicators and manage improvement plans
Develop culture of continuous efficiency improvements resulting in increased capacity
Requirements
Bachelor’s degree in Finance or related field or equivalent experience
10+ years’ experience in Transfer Agency or Investor Services or related field (financial services/fund administration, corporate communications, portfolio management or securities analysis)
Previous management experience is required
Strong knowledge of financial services/mutual funds/hedge funds/private equity funds required
Excellent communication skills, including written, listening and presentation abilities
Proven ability to work under pressure and meet deadlines
Strong organizational and relationship building skills
Willingness to travel domestically 25% to 50%
Benefits
Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
Your Future: 401k Matching Program, Professional Development Reimbursement
Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
Training: Hands-On, Team-Customized, including SS&C University
Extra Perks: Discounts on fitness clubs, travel and more!
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