Hybrid Retail Operations Manager

at Squishable

• Job title: Retail Operations Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $60,000 - $68,000 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, United States

About the role

• Retail Operations Manager acting as liaison between corporate and store teams for operational excellence at Squishable. Managing new store openings and ensuring effective communication across all locations.

Responsibilities

• Serve as the communication liaison between corporate and store teams.
• Partner with Learning & Development to build and maintain training modules related to store operations.
• Assist in the development, implementation, and ongoing updates of the Store Operations Manual.
• Ensure the Store Planning Calendar and Inbound Order Documents are accurate and communicated on time.
• Order fixtures, supplies, and equipment for new stores and ensure on-time delivery.
• Manage construction timelines and communication with contractors, vendors, and mall management.
• Support new store openings, relocations, pop-ups, and store closings through project management and on-site assistance as needed.
• Monitor and analyze store-level labor data and report insights to leadership.
• Ensure accurate entry of shipment receipts, transfers, and related data into NetSuite.
• Oversee store supply ordering, replenishment processes, and vendor relationships.
• Manage store maintenance and facilities requests, coordinating with mall management and external vendors.
• Track issues, manage repair timelines, and maintain updated documentation of work orders.
• Partner with Retail Leadership, Visual Merchandising, Inventory Planning, L&D, and Finance to support operational needs.
• Troubleshoot store-level issues and remove roadblocks to ensure smooth operations.

Requirements

• 4+ years of operations leadership experience in Retail.
• Experience managing new store openings, relocations, or pop-ups.
• Strong project management skills with the ability to prioritize and manage multiple deadlines.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office, Google Workspace, and related tools; able to analyze data and present insights.
• Team-oriented with strong people management and collaboration skills.
• Experience in a rapidly scaling business is a plus.
• Willingness to travel 30–50% to stores across the country.
• Ability to work a flexible schedule, including early mornings, nights, overnights, weekends, and holidays as needed.
• Valid driver’s license preferred.
• Ability to stand, walk, and move for extended periods during store visits.
• Ability to lift up to 25 lbs.

Benefits

• 401(k) matching
• Dental Insurance
• Medical insurance (100% employer-paid option!)
• Vision insurance
• Paid time off (18 days of PTO per year, plus 2 floating holidays and 9 recognized company holidays!)
• Generous Employee Discount