About the role

Operations Coordinator responsible for managing health services processes at Alan, ensuring efficient operations and continuous improvement across various pools.

Responsibilities

Run our Insurance or Health services processes - that's why we call them Ops Runners internally 😉
Ensure the day-to-day follow up and monitoring of our operations
Flag risks and opportunities
Operating our processes: performing tasks like invoicing or claims treatment, growing and managing our network of providers, supporting internal teams (live and through documentation)
Contributing to the definition & owning the best monitoring scheme to track volumes/efficiency/SLAs, and identify risks and areas of improvement, internally or with our service providers
Supervising partnerships (e.g. teleconsultation, claim operators), participating in the negotiation rounds, daily communication to ensure business continuity
Performing controls on our daily operations to make sure the correct decisions were made and to identify training needs (internally as well as externally)
Escalating feedback, helping to prioritise and supporting initiatives to make our processes and services more delightful and efficient
Implement continuous improvements to our processes, e.g. working with product teams to automate certain processes, enhancing our external communication, auditing our processes, automating some process steps using automation tools

Operated processes and services especially for companies during the scale up stage or in industrial/logistic industries
Worked in Support functions (Customer Support, People Operations etc)
Had a Customer facing Commercial experience, e.g. account manager or Customer Success
Communications, such as Social Media, Internal/ External Communications
Handled event coordination
Passionate about delivering & optimizing top notch operations: not scared to get your hands dirty to get into technical processes, making them clear and delightful for our operators and members
A keen problem-solver and challenger with a dig deep mindset: what drives you is member and customer satisfaction !
Analytics skills, to be able to dive into our data
Highly organised with exceptional follow-up skills, with strong attention to details
Strong and structured in written and verbal communication in English as well as in French or Dutch
Able to work and learn independently in a fast-paced environment
Adaptable: you show flexibility and a strong ability to adapt to variable situations
It’s even better if you have experience in the insurance or the healthcare industry

Fair rewards. Generous equity packages complement your base salary, *for permanent contracts only.*
Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.
All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
Flexible vacation policy and flexible working hours. Organize your time as you wish.
Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country* (permanent contracts only)*.
Transport. Country-specific commuter benefits.
Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture.
Parental leave. Extended parental leave for all new parents, *for permanent contracts only.*