Hybrid Customer Success – Upsell Sales

at Sprout Solutions

• Job title: Customer Success – Upsell Sales
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Mandaluyong, Philippines

About the role

• Customer Success Manager - Upsell developing long term partnerships ensuring client success and generating upsell sales at Sprout Solutions, the leading B2B SaaS company in the Philippines.

Responsibilities

• Develop long term partnerships with Sprout's customers
• Ensure they remain successful by realizing the full value of their investment with Sprout.
• Generate Upsell sales volume and achieve target revenue.
• Ensure that clients are maximizing the value they get from Sprout by either maximizing their current subscription or availing add-ons relevant to clients’ needs (Upsells).
• Create renewal, upsell strategies and focus on selling with retention as a priority.
• Must build and manage sales pipeline using Sprout’s CRM
• Able to prepare tailored proposals aimed at closing complex opportunities at the C-Level
• Has strong attention to detail and able to multi-task /work on multiple and simultaneous key accounts
• Able to work autonomously and from the field and travel as needed
• Succeed in building deep client relationships throughout a company and obtain referrals
• Will help the Head of Sales with the implementation of Global Sales best practices
• Perform other duties as assigned by the company

Requirements

• Proven track record of exceeding quota in software sales to large companies
• HR background is a plus
• Proven history of acquiring new business via direct sales model across enterprise technology customers
• Confident self-starter with the ability to connect technological advantages to business goals
• Minimum 3-5 years' experience at a fast growing SAAS Software Company
• The ability to succeed with limited supervision
• A positive, persistent, and professional can-do attitude
• Sound business judgment, integrity and commitment to excellence
• Strong analytical skills with attention to detail and accuracy
• Excellent interpersonal skills; Effective communicator, exemplary presentations skills
• Solid proficiency in Microsoft Office applications
• Strong organizational skills.

Benefits

• what it’s like to work with us.
• Join our vibrant community of innovators and changemakers.
• We prioritize customer needs and obsess over their success.
• We move fast, embrace change, and pioneer new solutions.
• We act with honesty and treat everyone with utmost respect.
• We lead by passion, purpose, and example.
• We hustle hard and learn from failure.
• We challenge directly and care personally.
• Every voice is heard and respected.