Customer Success Analyst providing strategic support in post - sale processes for health memberships in Monterrey. Fostering trust and resolving client queries while coordinating claims and emergencies.
About the role
- Customer Success Manager - Upsell developing long term partnerships ensuring client success and generating upsell sales at Sprout Solutions, the leading B2B SaaS company in the Philippines.
Responsibilities
- Develop long term partnerships with Sprout's customers
- Ensure they remain successful by realizing the full value of their investment with Sprout.
- Generate Upsell sales volume and achieve target revenue.
- Ensure that clients are maximizing the value they get from Sprout by either maximizing their current subscription or availing add-ons relevant to clients’ needs (Upsells).
- Create renewal, upsell strategies and focus on selling with retention as a priority.
- Must build and manage sales pipeline using Sprout’s CRM
- Able to prepare tailored proposals aimed at closing complex opportunities at the C-Level
- Has strong attention to detail and able to multi-task /work on multiple and simultaneous key accounts
- Able to work autonomously and from the field and travel as needed
- Succeed in building deep client relationships throughout a company and obtain referrals
- Will help the Head of Sales with the implementation of Global Sales best practices
- Perform other duties as assigned by the company
Requirements
- Proven track record of exceeding quota in software sales to large companies
- HR background is a plus
- Proven history of acquiring new business via direct sales model across enterprise technology customers
- Confident self-starter with the ability to connect technological advantages to business goals
- Minimum 3-5 years' experience at a fast growing SAAS Software Company
- The ability to succeed with limited supervision
- A positive, persistent, and professional can-do attitude
- Sound business judgment, integrity and commitment to excellence
- Strong analytical skills with attention to detail and accuracy
- Excellent interpersonal skills; Effective communicator, exemplary presentations skills
- Solid proficiency in Microsoft Office applications
- Strong organizational skills.
Benefits
- what it’s like to work with us.
- Join our vibrant community of innovators and changemakers.
- We prioritize customer needs and obsess over their success.
- We move fast, embrace change, and pioneer new solutions.
- We act with honesty and treat everyone with utmost respect.
- We lead by passion, purpose, and example.
- We hustle hard and learn from failure.
- We challenge directly and care personally.
- Every voice is heard and respected.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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