Customer Success Manager at CMiC focusing on customer retention and satisfaction. Collaborating with teams to optimize customer experiences and drive growth in construction software.
About the role
- Enterprise Customer Success Manager at Sprig, facilitating deep customer understanding and driving adoption across enterprise clients. Accountable for end-to-end customer lifecycle and strategic success planning.
Responsibilities
- Own post-sale growth for enterprise customers, focusing on expansion through strategic success planning, multi-threading, and proactive commercial alignment.
- Uncover and activate upsell/cross-sell opportunities by analyzing product usage, identifying adoption gaps, and mapping Sprig’s value to broader business objectives.
- Drive executive engagement and cross-functional advocacy to ensure Sprig is seen as a strategic partner, not just a research tool.
- Lead onboarding and enablement with an expansion lens, ensuring early value realization and adoption across multiple teams.
- Partner with Sales to convert success into revenue, supporting proposal development, champion training, and QBRs that set the stage for growth.
Requirements
- 7+ years driving revenue growth through enterprise customer success, strategic consulting, and analytics, with deep experience managing Fortune 500 and global enterprise accounts.
- Proven track record of owning high-value books of business, consistently delivering on retention, upsell, and cross-sell targets across multi-stakeholder enterprise relationships.
- Strong program leadership and project execution skills, enabling scalable customer engagement models and revenue expansion through complex stakeholder alignment.
- Expert in uncovering and activating expansion opportunities, from usage-based growth to multi-product adoption, driving both ACV and LTV uplift.
- Executive presence and influence, with experience presenting business value and product strategy to C-suite and senior decision-makers across GTM, Product, and Finance functions.
- Fluent in cross-functional collaboration, working hand-in-hand with Sales, Product, and Revenue Operations to translate customer insights into commercial outcomes.
- Willing to travel up to 25% for in-person executive alignment, customer QBRs, and enterprise growth planning.
Benefits
- Competitive Salary
- Competitive Employee Equity
- 401K Program
- Medical, Dental, and Vision Benefits
- FSA/HSA Benefit
- $175/month Commuter Benefit
- Additional Wellbeing Benefits
- Flexible Paid Time Off
- Paid Parental Leave
- Professional Development Stipend
- Hybrid Office Policy
- Lunch and dinner daily
- Company Sponsored Social Events
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Success Manager working with large care organizations to create sustainable value through AI solutions. Focusing on delivering measurable outcomes while navigating complexities in customer relationships.
Customer Success Manager ensuring effective adoption of AI solutions in healthcare sector. Leading initiatives for customer success across commercial clients with a focus on clear processes and empathy at scale.
Customer Success Associate at Prosperi responsible for customer technical support and satisfaction. Focusing on SharePoint and Project Online to enhance user experiences in a collaborative environment.
Key Account/Customer Success Manager enhancing client relationships and identification of upselling opportunities for a performance marketing agency. Collaborating across teams for integrated strategies and high satisfaction.
Kampagnenmanager supporting Sales & CRM activities at K. Nussbaum Vertriebs GmbH in full - time role. Enhancing customer relationships through marketing strategies and digital platforms.
General Manager responsible for implementing customer engagement strategies at Datacom. Collaborating with teams to drive revenue growth and enhance customer relationships.
Customer Success Manager at TechSee managing strategic customer relationships and overseeing SaaS deployments. Driving adoption and satisfaction for enterprise clients in the digital customer experience domain.
Customer Success Manager at adjoe ensuring onboarding and success of new partners in the mobile ad tech space. Collaborating with sales and growth teams, providing support, and analyzing performance metrics.
Client Engagement Manager overseeing retail client development strategies across West Coast stores. Driving retention and acquisition through exceptional relationship management in luxury fashion industry.