Customer Success Manager helping clients achieve measurable outcomes leveraging Shook’s AI - powered creative intelligence and short - video production. Collaborating with performance marketing teams across Europe.
About the role
- Enterprise Customer Success Manager at Sprig, facilitating deep customer understanding and driving adoption across enterprise clients. Accountable for end-to-end customer lifecycle and strategic success planning.
Responsibilities
- Own post-sale growth for enterprise customers, focusing on expansion through strategic success planning, multi-threading, and proactive commercial alignment.
- Uncover and activate upsell/cross-sell opportunities by analyzing product usage, identifying adoption gaps, and mapping Sprig’s value to broader business objectives.
- Drive executive engagement and cross-functional advocacy to ensure Sprig is seen as a strategic partner, not just a research tool.
- Lead onboarding and enablement with an expansion lens, ensuring early value realization and adoption across multiple teams.
- Partner with Sales to convert success into revenue, supporting proposal development, champion training, and QBRs that set the stage for growth.
Requirements
- 7+ years driving revenue growth through enterprise customer success, strategic consulting, and analytics, with deep experience managing Fortune 500 and global enterprise accounts.
- Proven track record of owning high-value books of business, consistently delivering on retention, upsell, and cross-sell targets across multi-stakeholder enterprise relationships.
- Strong program leadership and project execution skills, enabling scalable customer engagement models and revenue expansion through complex stakeholder alignment.
- Expert in uncovering and activating expansion opportunities, from usage-based growth to multi-product adoption, driving both ACV and LTV uplift.
- Executive presence and influence, with experience presenting business value and product strategy to C-suite and senior decision-makers across GTM, Product, and Finance functions.
- Fluent in cross-functional collaboration, working hand-in-hand with Sales, Product, and Revenue Operations to translate customer insights into commercial outcomes.
- Willing to travel up to 25% for in-person executive alignment, customer QBRs, and enterprise growth planning.
Benefits
- Competitive Salary
- Competitive Employee Equity
- 401K Program
- Medical, Dental, and Vision Benefits
- FSA/HSA Benefit
- $175/month Commuter Benefit
- Additional Wellbeing Benefits
- Flexible Paid Time Off
- Paid Parental Leave
- Professional Development Stipend
- Hybrid Office Policy
- Lunch and dinner daily
- Company Sponsored Social Events
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