About the role

Director leading strategy & operations for new ventures at Spring Health. Shaping and executing strategies for provider engagement and operational excellence.

Responsibilities

Define and develop the lifecycle and engagement strategy for our provider network, aligning with the company's growth objectives and commitment to clinical excellence and accessibility.
Champion a culture of operational excellence, continuous learning, and innovation.
Lead initiatives to optimize the end-to-end experience for providers and clients, from onboarding to ongoing engagement and support.
Collaborate on improving user-facing tools and resources.
Design and implement scalable workflows and systems to support efficient operations, including credentialing, onboarding, billing, support and ongoing performance management.
Partner closely with Product, Operations, Growth, and other teams to translate provider and client needs into actionable strategies and product enhancements.
Act as a strategic partner to ensure alignment and integration of initiatives across the organization.
Utilize analytics to monitor business health, identify areas for improvement, and inform strategic decisions regarding network growth, quality, and retention.
Conduct market research and competitive analysis to identify trends and best practices regarding provider and client engagement within the mental healthcare landscape.

6-8 years in strategy, consulting or healthcare operations
Track record of designing and executing cross-functional programs in fast-paced, high-growth environments.
Strategic thinker who has a systems-level mindset.
Strong understanding of the healthcare landscape and challenges faced by providers.
Excellent analytical and problem-solving skills, with the ability to leverage data to drive decision-making.
Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
Highly organized, proactive, and solutions-oriented, comfortable balancing long-term vision with near-term execution.
Experience with provider-facing tools or platforms is a plus.
Background in behavioral health and/or advanced degrees (MBA, MHA) are a plus, but not required

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.