Sales Associate at Crocs, Inc. providing daily exceptional customer service and assisting in store operations. Engage with customers and support team goals in a retail environment.
About the role
- VP of North America Sales leading a team to exceed sales goals and strengthen S&P Global Energy’s brand. Developing strategies and improving customer satisfaction in the energy sector.
Responsibilities
- Working within one of the world's foremost commodity data, news & analytics providers, you will lead a team of sales professionals to exceed the assigned net-sales goals, customer experience metrics, and other tactical and strategic objectives.
- Develop and execute in-depth account-based sales strategy which should include discovering needs, diagnosing customer problems, presenting solutions, renewing subscription agreements, and expanding new business.
- Connect with, pitch to and engage with senior customer counterparts, tell the S&P Global Energy story.
- Proactively engage and build relationships with senior client stakeholders by presenting the S&P Global Energy value proposition, leading outbound outreach efforts, and setting a high standard for customer engagement through direct involvement when necessary.
- Work closely with Energy marketing teams and our third-party channel partners to support our customers and develop growth opportunities.
- Ensure the team maintains and improves customer satisfaction measured by Energy’s Net Promoter Score (NPS) and positive anecdotal feedback from clients.
- Develop and implement customer retention strategies to minimize downgrades’ risks and maximize up-sell and cross-sell opportunities.
- Ensure close collaboration with internal teams, including Business Lines, Product Management, Customer Experience, Marketing, and Technology, to maximize revenue growth and external channel partners to promote and grow our revenue.
- Manage and drive the creation and assignment of sales goals, business retention goals, compensation plans, and travel expense budgets for team members in your group.
- Establish best practices implementing our sales methodology and applying sound judgement and discipline when forecasting and planning.
- Providing managerial direction, coaching, and the additional sales skills and tools the team will need to achieve set targets.
- Ensuring the team is kept well-informed of key trends, responding to client and market demands with relevant conversations, engagements, products and services.
- Develop and maintain a united and world-class team that is constantly growing, highly engaged as measured by Energy ’ VIBE survey (Voice, Insights, Belonging, and Expectations) and demonstrating behaviors which are aligned to Energy and Commercial Culture values.
- Serve as a Regional leader providing direction, coaching and advocacy for Americas Region.
Requirements
- Extensive experience in sales roles with at least ten years managing sales into the energy, financial, or business-to-business markets, including P&L or similar financial responsibility.
- Must demonstrate achievement of regularly exceeding company sales/financial goals.
- Strong consultative sales and negotiation skills experience, possess high integrity, and is proficient in all phases of the selling cycle from need creation, proposal preparation, negotiation to deal closure.
- Bachelor’s degree in Business, Economics, or a related field; MBA or advanced degree preferred.
- Excellent written, verbal, and presentation skills and ability to articulate complex product information to sophisticated prospects and customers.
- Ability to confidently speak to our clients, including C- level is critical.
- Strong leadership capabilities with experience in team development and mentoring.
- Exceptional problem-solving skills and ability to drive business results.
- Demonstrated forecasting and pipeline management capabilities in a CRM environment required.
- Competent with systems (Salesforce/ Equivalent CRM, MS Tools).
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
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