Client Care Specialist at Gateway Services providing quality customer service in pet aftercare. Responsible for customer interactions, product knowledge, and administrative tasks while ensuring client satisfaction.
About the role
- Junior Client Services Associate providing application and technical support for BigDough Solutions clients. Ensuring a successful customer experience through technical skill and hands-on problem-solving.
Responsibilities
- Handle inbound emails and phone calls from our clients, often requiring product walkthroughs, problem-solving, or internal escalations.
- Maintain professional communication with clients by email, phone, or virtual meetings.
- Assist with incident management for any product-wide incident impacting our clients.
- Case management using Salesforce, as well as JIRA, as our ticketing tool.
- Develop and maintain expertise in the BigDough Solutions product suite, continuously learning about new enhancements and offerings and how they relate to different clients and user personas.
- Work with various internal groups (Product/Service Management, Development, Engagement, Commercial/Sales) in different regions to resolve client queries.
- Document client interactions and share client intel and product feedback with internal stakeholders.
- Collaborate with the Client Engagement and Client Support leads to execute ad hoc projects.
- Support product demonstrations for prospective clients.
Requirements
- Bachelor's degree in relevant field
- A positive, proactive attitude with the ability to work independently and collaboratively in teams
- Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment
- Client Focused. Customer service and satisfaction are key priorities for the firm
- Resourceful, committed, and able to problem-solve with limited direction
- Excellent interpersonal, written, and verbal communication skills.
Benefits
- Health care coverage designed for the mind and body.
- Generous time off helps keep you energized for your time on.
- Access a wealth of resources to grow your career and learn valuable new skills.
- Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
- From retail discounts to referral incentive awards—small perks can make a big difference.
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