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About the role
- Retail Associate (Eyecare Consultant) at Specsavers delivering exceptional eyewear experiences. Building customer relationships while promoting a friendly and knowledgeable store environment.
Responsibilities
- Welcome customers warmly, creating a friendly and approachable environment in the store.
- Build strong connections by understanding customers’ needs and recommending the best possible eyecare solutions.
- Guide customers in selecting frames that suit their lenses and personal style.
- Explain offers, products, and services clearly and confidently to ensure customers make informed choices.
- Perform pre-screening tests such as retinal imaging, pressure checks, and visual field testing (full training provided).
- Measure and adjust frames for a comfortable and precise fit.
- Process orders for prescription glasses and contact lenses accurately and efficiently.
- Schedule follow-up appointments to maintain excellent customer care.
- Act as a proud ambassador for Specsavers, championing our behaviors and values in every interaction.
Requirements
- Availability to work evenings and weekends is required for this role
- A passion for creating “WOW” moments through exceptional customer service and finding innovative ways to enhance the optical shopping experience
- Ability to thrive in a fast-paced retail environment, staying organized and composed under pressure.
- Reliability and flexibility to work retail hours
- Friendly, outgoing, and confident demeanor, paired with the ability to provide knowledgeable product recommendations and styling advice
- Motivated by building long-term customer relationships, embracing Specsavers’ Customer Experience model that prioritizes lasting connections over short-term results
- Previous experience in retail or customer service is an asset—but not essential
- Enthusiasm for learning about frames, lenses, and pre-testing procedures
- Must be legally eligible to work in Canada. Specsavers is unable to provide support for immigration or permanent residency applications.
Benefits
- 3 weeks paid vacation (prorated for hours worked)
- 1 day of paid Birthday Leave and 1 day of Volunteer Leave each year
- Enjoy 2 free pairs of glasses or a 12-month supply of contact lenses annually
- 4 vouchers per year, each offering 25% off
- Confidential support for mental health, financial, and personal well-being
- Ongoing investment in your professional development and advancement
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