Onsite Banking Consultant

Posted 2 hours ago

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About the role

  • Banking Consultant providing customers with seamless branch banking experience at ANZ. Engaging customers and educating on digital solutions while ensuring compliance and risk management.

Responsibilities

  • Provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions.
  • Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
  • Actively participate in and support bank programs and initiatives.
  • Take responsibility to ‘know your customer’ from a risk perspective, and
  • Ensure compliance with ANZ and branch policies and procedures.

Requirements

  • Exceptional customer focus - retail experience is an advantage
  • Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage
  • Ability to multi-task and highly adaptable to change and ambiguity
  • Willingness to work in a collaborative team environment
  • Sound understanding of compliance
  • Excellent communication and interpersonal skills

Benefits

  • Access to health and wellbeing services
  • Discounts on selected products and services from ANZ
  • Flexible working arrangements

Job title

Banking Consultant

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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