Hybrid Product, Customer Marketing Manager

Posted 3 minutes ago

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About the role

  • Product & Customer Marketing Manager shaping product positioning and driving growth at SourceWhale. Oversee product marketing strategies while collaborating with sales and customer success teams.

Responsibilities

  • Own feature and product releases end to end: customer communication, internal briefing, launch campaigns, and sales enablement.
  • Collaborate with the product team to translate the roadmap into clear customer-facing narratives.
  • Build and maintain the messaging framework by segment.
  • Keep positioning sharp and updated as ICP understanding evolves.
  • Own the competitive landscape; maintain battle cards, track competitor moves, and feed insights back into messaging.
  • Map the full buyer journey and ensure every stage has the right asset and message.
  • Produce battle cards, one-pagers, objection handling guides, outbound email sequences, and demo materials.
  • Work directly with the CRO and sales team.
  • Ensure sales is always equipped with the latest positioning and segment-specific messaging.
  • Design and execute retention and upsell campaigns in close collaboration with the CS team.
  • Build targeted campaigns to drive product adoption and expansion across the existing customer base.
  • Attend relevant CS calls to surface customer insights and feed them back into positioning and product marketing.
  • Run the customer evidence programme: case studies, testimonials, G2 reviews, reference customers.
  • Run product and customer campaigns end to end: strategy, brief, asset production, channel activation, reporting, and iteration.
  • Own campaign briefs that span multiple channels and coordinate execution across multiple stakeholders.
  • Analyse performance post-campaign and translate findings into sharper messaging and better segmentation.
  • Manage launches and campaigns with the rigour of a campaign manager, not just a strategist.

Requirements

  • 4–6 years in a B2B SaaS marketing role with a strong product marketing manager foundation.
  • Experience taking products or features to market end to end: Proven ability to run campaigns, not just contribute to them.
  • Prior experience in recruitment, HR tech, or tools for recruiters.
  • Strong sales enablement track record.
  • Experience working with or alongside a Customer Success team on post-sale marketing and retention campaigns.
  • An extreme passion for product marketing, and a “can do” mindset.
  • Comfortable working directly with product teams and translating technical roadmap items into customer-facing value.
  • AI-native: you actively use AI tools to research faster, produce better briefs, and scale output.
  • Strong project management. You can hold multiple workstreams without dropping quality!
  • Strong analytical instincts, you make decisions from data, not intuition alone.
  • Comfortable working in a small, fast-moving team.

Benefits

  • 25 days holiday (not including public holidays).
  • Macbook + any extra tech or software necessary for your role.
  • Flexible business with flexible working arrangements.
  • Private medical, dental & vision insurance.
  • Income protection insurance.
  • Employee Assistance Programme (EAP).
  • Compassionate leave policy.
  • Monthly social events.

Job title

Product, Customer Marketing Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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