Hybrid Deal Desk and Commercial Operations Manager

Posted 10 hours ago

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About the role

  • Manage the end-to-end deal desk process, including contracts, tenders, and RFPs.
  • Collaborate with Sales, Legal, Finance, Compliance, Regulatory, Information Security, Product, and Scientific teams to develop high-quality, value-based proposals.
  • Review and ensure all proposals and contracts comply with internal policies, regulatory requirements, and risk management standards.
  • Act as a central point of contact for deal structuring, pricing approvals, and contractual negotiations.
  • Maintain deal documentation, track approvals, and ensure timely submission of all tenders and RFP responses.
  • Provide guidance to sales teams on proposal processes, pricing, and contract templates.
  • Analyze and report on deal metrics, trends, and opportunities to improve efficiency and compliance.
  • Lead coordination of public tender submissions, ensuring documentation accuracy, pricing validation, and alignment with company strategy, value proposition, and regional procurement requirements.
  • Oversee pricing governance, including discount frameworks, and approval matrix.
  • Ensure deals comply with internal policies, audit standards, and revenue-recognition requirements.
  • Drive continuous improvement initiatives within the deal desk function, including process optimization and automation.
  • Champion adoption of CPQ and automation tools to accelerate deal turnaround and compliance.

Requirements

  • Bachelor’s degree in Business, Finance, or related discipline.
  • Minimum of 5 years of experience in deal desk, sales operations, or commercial operations, managing contracts, tenders, and RFPs.
  • Fluency in French and English; additional European languages are a plus.
  • Strong understanding of value-based selling, pricing strategies, and contract negotiation.
  • Exceptional attention to detail and organizational skills, with the ability to work under tight deadlines.
  • Proven ability to collaborate cross-functionally across multiple teams and disciplines.
  • Strong analytical skills and experience with Salesforce and CPQ systems.
  • Excellent communication and presentation skills, both written and verbal.
  • Comfort navigating stakeholder dynamics and influencing decisions across departments.
  • Ability to operate independently while managing multiple priorities in a fast-paced environment. Accountability and reliability in managing complex processes.
  • Detail-oriented with strong process discipline.
  • Excellent problem-solving and decision-making skills.
  • Strong interpersonal skills to engage with stakeholders at all levels.
  • Flexibility and adaptability to evolving business needs.
  • Ability to influence and build trust with executive-level stakeholders.
  • Continuous improvement mindset.

Benefits

  • Outstanding Medical, Dental & Vision with 90% Employer Contribution
  • Company matched 401K at 4%
  • Company-paid short & long-term disability insurance
  • FSA commuter benefits
  • 20 Days PTO, increasing to 25 with tenure; 5 Days Sick and 14 Public Holidays
  • Free EAP
  • Sickness and Accident coverage through Helsana
  • Meal Vouchers at 90CHF PM with our partner cafeteria
  • A fun and engaging work environment, with Rest & Entertainment space, full stocked free coffee machine and free fruit/snacks
  • Free parking in an easy to access location
  • A strong social committee whose purpose is to make SOPHiA GENETICs both enjoyable as well as rewarding

Job title

Deal Desk and Commercial Operations Manager

Job type

Experience level

Mid levelSenior

Salary

$88,000 - $168,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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