Operations Manager focusing on cost reimbursements and process management at health tech startup in Berlin, ensuring efficient collaboration with health insurance providers.
About the role
- Deal Desk and Commercial Operations Manager at SOPHiA GENETICS, managing contracts and collaborations for cancer and rare disease solutions. Driving proposals and process improvements in a hybrid work environment.
Responsibilities
- Manage the end-to-end deal desk process, including contracts, tenders, and RFPs.
- Collaborate with Sales, Legal, Finance, Compliance, Regulatory, Information Security, Product, and Scientific teams to develop high-quality, value-based proposals.
- Review and ensure all proposals and contracts comply with internal policies, regulatory requirements, and risk management standards.
- Act as a central point of contact for deal structuring, pricing approvals, and contractual negotiations.
- Maintain deal documentation, track approvals, and ensure timely submission of all tenders and RFP responses.
- Provide guidance to sales teams on proposal processes, pricing, and contract templates.
- Analyze and report on deal metrics, trends, and opportunities to improve efficiency and compliance.
- Lead coordination of public tender submissions, ensuring documentation accuracy, pricing validation, and alignment with company strategy, value proposition, and regional procurement requirements.
- Oversee pricing governance, including discount frameworks, and approval matrix.
- Ensure deals comply with internal policies, audit standards, and revenue-recognition requirements.
- Drive continuous improvement initiatives within the deal desk function, including process optimization and automation.
- Champion adoption of CPQ and automation tools to accelerate deal turnaround and compliance.
Requirements
- Bachelor’s degree in Business, Finance, or related discipline.
- Minimum of 5 years of experience in deal desk, sales operations, or commercial operations, managing contracts, tenders, and RFPs.
- Fluency in French and English; additional European languages are a plus.
- Strong understanding of value-based selling, pricing strategies, and contract negotiation.
- Exceptional attention to detail and organizational skills, with the ability to work under tight deadlines.
- Proven ability to collaborate cross-functionally across multiple teams and disciplines.
- Strong analytical skills and experience with Salesforce and CPQ systems.
- Excellent communication and presentation skills, both written and verbal.
- Comfort navigating stakeholder dynamics and influencing decisions across departments.
- Ability to operate independently while managing multiple priorities in a fast-paced environment. Accountability and reliability in managing complex processes.
- Detail-oriented with strong process discipline.
- Excellent problem-solving and decision-making skills.
- Strong interpersonal skills to engage with stakeholders at all levels.
- Flexibility and adaptability to evolving business needs.
- Ability to influence and build trust with executive-level stakeholders.
- Continuous improvement mindset.
Benefits
- Outstanding Medical, Dental & Vision with 90% Employer Contribution
- Company matched 401K at 4%
- Company-paid short & long-term disability insurance
- FSA commuter benefits
- 20 Days PTO, increasing to 25 with tenure; 5 Days Sick and 14 Public Holidays
- Free EAP
- Sickness and Accident coverage through Helsana
- Meal Vouchers at 90CHF PM with our partner cafeteria
- A fun and engaging work environment, with Rest & Entertainment space, full stocked free coffee machine and free fruit/snacks
- Free parking in an easy to access location
- A strong social committee whose purpose is to make SOPHiA GENETICs both enjoyable as well as rewarding
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