Customer Success Specialist providing support for SimplePractice platform inquiries in Mexico City. Engaging with customers via email, chat, and calls to enhance their experience with our product.
About the role
- Customer Care Representative at Connect Hearing delivering excellent customer service in a retail clinic environment. Managing client accounts, scheduling appointments, and assisting with device repairs.
Responsibilities
- Providing exceptional customer service in person, over the phone and by email
- Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
- Managing and maintaining client accounts while building relationships
- Working with insurance companies to ensure successful third-party billing operations
- Assisting with cleanings and minor in-clinic device repairs
Requirements
- Strong communication and customer service skills
- Experience or willingness to work on and reconcile accounts receivable
- Alignment with the value of helping others
- 'Can-Do' attitude, love to learn, and passion for growing knowledge
Benefits
- Extended Health Benefits Package from day one
- 3 weeks vacations to start, increasing with tenure
- 6 days of personal time in your first year
- Additional days off, including your Birthday!
- Eligible for Monthly Bonus
- Growth and development opportunities including education sponsorship
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