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About the role
- Client Care Representative welcoming clients and managing their experience at a hearing clinic in Bathurst. Providing administrative support and efficiently managing clinic operations.
Responsibilities
- Welcoming our clients and managing their experience for optimal outcomes
- Scheduling and confirming appointments for our clients
- Providing administrative support to our Clinicians (Audiologists/Audiometrists)
- Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
- Managing the clinic phone line and shared email inbox
- Billing our clients correctly and taking a range of payments
- Learning and competently using a range of software and applications
Requirements
- Prior experience in face to face customer service and/or administration role
- A passion for delivering an amazing client experience
- Great communication and active listening skills
- Resilience, self-motivation and lots of energy
- Excellent organisational and time management skills
- Ability to work autonomously and effectively within a team
- Focus on results and the best possible outcomes for both our clinic and our clients
- Intermediate computer skills
- An interest in learning about features and basic repair/maintenance of hearing aids
Benefits
- Competitive remuneration package including base salary plus monthly performance bonuses
- Salary packaging options
- Uniform Allowance
- Paid Parental Leave
- Paid Birthday Leave
- Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
- Generous employee discounts on Sonova Products for yourself and your family
- Online Wellbeing Centre & Employee Assistance Program (EAP)
- Access to the LinkedIn Learning Platform
- Opportunity to grow and develop in your role and beyond
- A values driven and people-centered culture
- Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
- A genuinely rewarding role with purpose and meaning
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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