About the role

  • Cluster Manager overseeing regions and leading multi-site teams in delivering exceptional hearing care solutions. Supporting clinical excellence while driving operational performance across clinics.

Responsibilities

  • Lead and inspire multi-site teams to deliver outstanding customer experiences
  • Support and develop colleagues through coaching, mentoring, and performance reviews
  • Drive operational and commercial performance across all clinics
  • Work clinically three days per week to support delivery and role model clinical standards
  • Collaborate with Regional and Support Office teams to deliver business priorities
  • Promote a culture of continuous improvement and high performance
  • Champion the values of Boots Hearingcare across your cluster

Requirements

  • Minimum of 5 years post-qualification experience in hearing care.
  • Proven track record of exceeding commercial targets.
  • Strong leadership and people management skills (multi-site experience desirable).
  • Excellent communication and collaboration skills.
  • A passion for delivering outstanding customer care and operational excellence.

Benefits

  • Car Allowance : Enjoy a car allowance of £5064 pro rata in addition to your basic salary to support your commuting needs.
  • Competitive Salary : DOE + Car Allowance and Monthly bonus
  • Boots Discount Card : Receive exclusive discounts on a wide range of products at Boots stores.
  • Free hearing aids if you need them as an employee!
  • Free Flu Vaccine : Stay healthy with free flu vaccines available at Boots Pharmacies & Discounted for family members.
  • Pension Scheme : Secure your future with our comprehensive pension scheme.
  • Flexible Benefit Box : Access our flexible benefit box to tailor benefits to suit your individual needs.
  • Life Assurance Cover : Gain peace of mind with life assurance cover.
  • Long Service Awards : Be recognised for your dedication with long service awards.
  • Generous Annual Leave : Start with 25 days of annual leave, increasing with length of service to a maximum of 30 days, plus bank holidays.
  • Telus : Access Telus, a confidential support network offering help and advice on matters both in and outside of work.

Job title

Cluster Manager

Job type

Experience level

Mid levelSenior

Salary

£5,064 per year

Degree requirement

Professional Certificate

Location requirements

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