ERP Support Specialist supporting Microsoft Dynamics 365 Finance & Operations for a leading Nordic data center company. Engaging with diverse stakeholders across regions to ensure system stability and improve processes.
About the role
- Customer Service Associate supporting internal and external clients in Mexico. Collaborating with Sales, Plant, and Logistics teams to ensure order processing and timely deliveries.
Responsibilities
- Atención y seguimiento a requerimientos de clientes
- Ingreso y gestión de pedidos en sistema
- Coordinación con áreas de Producción, Logística y Ventas para asegurar entregas en tiempo
- Actualización de información de pedidos, inventarios y cambios de especificación
- Seguimiento a retroalimentación del cliente y gestión de acciones correctivas
- Apoyo en administración de cuentas asignadas y cumplimiento de órdenes
- Análisis y seguimiento de precios dentro de lineamientos establecidos
- Generación de reportes de ventas y forecast
- Actualización de bases de datos de clientes y oportunidades de negocio
- Coordinación con Cuentas por Cobrar para temas de crédito y cobranza
- Seguimiento a indicadores de servicio y satisfacción del cliente
Requirements
- Licenciatura concluida en Administración, Comercio, Ingeniería o afín
- Experiencia en Servicio al Cliente, Ventas internas o Administración de pedidos
- Conocimiento en procesos de manufactura, logística o cadena de suministro (deseable ramo papelero)
- Manejo de ERP / sistemas de órdenes de compra (deseable ORACLE)
- Excel intermedio.
- Inglés intermedio (deseable)
Benefits
- Proporcionar atención y seguimiento a clientes internos y externos
- Colaborar con el equipo de Ventas, Planta y Logística
- Elaboración y seguimiento de cotizaciones
- Apoyo en auditorías internas y documentación de procesos
- Colaboración con Ventas en materiales promocionales y actividades comerciales
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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