Alcatel Implementation Engineer managing technical implementations of ALE communication solutions with a focus on project execution and customer needs. Engaging in hybrid environments and ensuring system integration and support.
About the role
- Implementation Consultant at SONDA focusing on client process improvement through ECM/BPM/CCM technologies. Involves technical support, service quality assurance, and continuous learning.
Responsibilities
- Atención técnica de requerimientos e incidentes
- Participar en la estrategia de monitoreo y automatización del monitoreo
- Asegurar la calidad de los servicios implementados y su percepción en los clientes
- Identificar propuestas de mejora para algún proceso que el cliente desarrolle mediante la herramienta que la compañía soporta en ECM / BPM / CCM u otros
- Entrenarse en nuevas soluciones y funcionalidades que permitan garantizar la calidad del servicio y la innovación
Requirements
- Ingeniero de Sistemas, Ingeniero Industrial, Ingeniero de Procesos, electrónica o afines
- Mínimo 2 años en desarrollo gestión, monitoreo, diseño de procesos, desarrollo, implementación, parametrización e integración de aplicaciones gestión documental ECM, BPM y CCM
- Preferiblemente enfocado a una de las siguientes soluciones o similares a OnBase, Alfresco, Orfeo, Servicenow, Athento, Bizagi, Filenet, Opentext, Documentun, DocOne
- Proporcionar servicios de apoyo en el transcurso del proyecto y antes de la salida a producción de éste.
- Servicios que involucren compromiso, tanto como individuo y como miembro del equipo.
- Capacidad de ejecución y conocimientos que se apliquen en relación al cargo.
- Manejar base de datos, aplicaciones básicas y conocimientos de tecnología web.
Benefits
- Oportunidades de desarrollo personal y profesional
- Aprender y contribuir a mejorar la calidad de vida de las personas por medio de la tecnología
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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