Junior Analyst onboarding partner schools and ensuring engagement with the educational platform. Collaborating with product and engineering teams at SOMOS Educação.
Responsibilities
Guide partner schools through the onboarding process and ensure engagement with our educational platform through in-person and remote trainings;
Support pedagogical advisors in driving platform engagement at schools;
Maintain deep knowledge of the product and its developments, as well as the specificities for each Business Unit;
Collaborate with Product and Engineering teams to report improvements, identify bugs, and ensure the continuous evolution of solutions;
Play an active role in engaging and supporting the advisory teams (training, weekly meetings, and creation of materials);
Provide reactive support to advisory teams' requests for case resolution and escalation via group channels (Teams and WhatsApp);
Conduct trainings and Q&A sessions, both remote and in-person, for schools;
Conduct on-site visits to schools at risk of churn and to support engagement.
Requirements
Experience in Educational Technology;
Experience delivering trainings and providing support within the educational sector;
Customer-focused mindset;
Strong command of digital ecosystems and ease navigating new interfaces and tools;
Analytical ability to manage conflicts, solve complex problems, and handle critical inquiries;
Availability to travel across Brazil;
Bachelor's degree completed, preferably in Pedagogy, Educational Management, Educational Technology, or related fields;
Experience with digital platforms and ease adapting to new interfaces and tools;
Ability to manage multiple projects simultaneously, with a strong sense of urgency;
Excellent written and verbal communication skills, with strong didactic ability for conducting trainings;
Benefits
Profit-sharing: celebrating results is part of Cogna's culture.
Meal or food allowance: provided via a flexible benefits card.
Health insurance: comprehensive health plan with dependent coverage and co-payment options.
Dental care: available to keep your smile healthy.
Tuition scholarships for undergraduate and postgraduate studies: access to our educational institutions for you and your dependents (spouse and children).
Birthday day off: choose a day to relax and celebrate.
Pharmacy partnership (Univers): discounts on a variety of medications.
Corporate university: various learning paths and free courses to keep growing with us.
Book discounts: access to select titles from our publishing houses.
Wellhub (Gympass): to help you stay active in your daily routine.
Conexa: free psychological counseling to support your mental health.
Ninho Program: dedicated support for families expecting a new baby.
Valoriza - Internal Recruitment Program: accelerate your career through internal opportunities.
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