Join Southern Water's Operational Excellence Team as a Process Excellence Analyst. Identify improvement opportunities, support data - driven change, and drive performance improvement in water operations.
About the role
- Senior Staff Analyst leading primary customer research and intelligence initiatives at Equinix. Design research programs and provide actionable insights for product and marketing strategies.
Responsibilities
- Lead the design and execution of primary research programs, including quantitative surveys, qualitative interviews, ethnographies, and concept testing
- Translate complex customer insights into clear, actionable recommendations that guide strategic decisions across product, marketing, and CX teams
- Oversee the research roadmap and manage partnerships with external research vendors and agencies
- Champion customer-centricity across the organization by embedding research insights into planning and go-to-market processes
- Manage and mentor a team of researchers, ensuring best practices in methodology, analysis, and stakeholder communication
- Work cross-functionally with analytics, data science, and UX research to integrate multiple data sources for a holistic view of the customer
- Present executive-level insights that inform C-suite priorities, market positioning, and innovation strategy
- Partner with Go-To-Market and engineering teams as a peer
- Work side-by-side with Go-To-Market, Engineering, AI and data science leadership to evaluate technical options, identify technical tradeoffs, estimate effort, and make architecture recommendations where applicable
- Guide engineering toward pragmatic solutions when requirements are ambiguous or shifting
- Drive business impact through stakeholder partnership
- Build trust-based relationships with senior business stakeholders by understanding their strategy, pain points, and how data and AI solutions can help
- Run monthly/quarterly portfolio reviews to ensure delivery stays on track and aligned to business needs
- Frame ambiguous problems, generate hypotheses, and drive to recommendations when there's no clear precedent
- Manage through transition and complexity
- Lead data product continuity during a major technology stack migration; ensure critical reporting capabilities remain intact as systems transition over multiple quarters
Requirements
- Bachelor’s degree in Marketing, Business, Behavioral Science, or related field; advanced degree preferred
- 1-3+ years of experience in customer insights, market research, or related fields, with at least 5 years in a leadership capacity
- Proven success in designing and implementing large-scale primary research studies
- Expertise in both qualitative and quantitative methods and in synthesizing research into business impact
- Strong data storytelling and communication skills, including executive presentation experience
- Experience with tools such as Qualtrics, Medallia, SPSS, or similar research platforms
- Excellent leadership, collaboration, and vendor management abilities
- Preferred: Experience managing AI/ML product development end-to-end, from problem framing through deployment and iteration
- Preferred: Experience building customer-facing data products, not just internal tools / dashboards
- Preferred: Experience with building LLM ready semantic layer
Benefits
- Employee Assistance Program
- Pension plan (PPK)
- Private Medical Insurance (PMI)
- Life and Accident Insurance
- Annual Leaves
- Flex Wallet
- Multi-sport Card
- Lunch Pass Card
- Discount Portal
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