Support Analyst providing first - level assistance to business areas using Jira. Engaging with critical systems that account for significant revenue in a hybrid role in São Paulo.
About the role
- Salesforce CRM Technical Analyst ensuring robust IT solutions by translating requirements into technical solutions. Collaborating with teams to enhance system performance in a company focused on innovative chemical solutions.
Responsibilities
- Ensure the robustness, scalability, and efficiency of IT solutions by translating functional requirements into technical solutions.
- Act as Level 3 IT Service Delivery Support in collaboration with our third-party provider.
- Design and validate CRM systems integration into Solvay IT landscape.
- Guide developers during technical and architecture documentation, and animate technical workshops.
- Support Enterprise Architecture, solution architect and any external company, on technical studies linked to projects on CRM.
Requirements
- Relevant education degree or equivalent in Computer Science with at least 4 years of related work experience in Salesforce implementation.
- Solid expertise with Salesforce CRM and associated products solution design, development and integration (eg. SF Administration & Configuration, SF Lightning,..)
- Apex Programming – Ability to write and optimize Apex code for automation.
- Data Management & Integration – Handling data migration, ETL processes, and API integrations.
- Experience with SAP Sales & Distribution, Sales & Marketing related data management & Integration: handling data migration, ETL processes, and API integrations.
- Adaptability to evolving business needs and technology landscapes.
- Collaborative mindset and adaptable communication skills to work effectively with IT teams, stakeholders, and vendors.
- Problem-solving approach to address challenges with hands-on approach and user-focused solutions.
- Ownership and pride in delivering functional solutions that enhance business outcomes.
Benefits
- Solvay Cares program: minimum of 16 weeks of parenting leave for all employees and package with healthcare, disability and life insurance coverage.
- Prioritization of well-being: work-life balance promotion, flexible approach to work part-time or hybrid work arrangements (depending on the type of job), employee assistance program with access to physical and psychological support.
- Professional development: prioritization of internal talents for career progression, access to a training platform, opportunities to join Employee Resource Groups (ERG) for experience sharing and mentorship and free language courses.
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