Senior IT Engineer addressing customer queries and resolving various technical issues at New Charter Technologies. Mentoring helpdesk technicians and overseeing multiple client environments.
About the role
- Junior IT Technician providing daily support for IT operations in Montreal. Troubleshooting, ticket management, and assistance with internal tools and systems.
Responsibilities
- Provide Level 1 / Level 2 technical support (hardware, software, network, user accounts).
- Manage and resolve tickets using Jira Service Management.
- Create, update, and track requests in accordance with internal SLAs.
- Assist with Microsoft 365 administration (accounts, licenses, email, Teams, OneDrive).
- Participate in employee onboarding and offboarding.
- Maintain IT hardware inventory.
- Troubleshoot Windows and macOS.
- Implement security best practices (MFA, passwords, compliance).
- Support the senior IT team with AWS-related tasks (IAM, S3, basic EC2).
- Document procedures and create knowledge base articles.
Requirements
- 1–2 years of experience in IT support or a similar role.
- Experience with a ticketing system (preferably Jira Service Management).
- Good knowledge of Microsoft 365.
- Strong understanding of Windows and basic knowledge of macOS.
- Familiarity with MFA principles, account management, and security practices.
- Excellent communication skills.
- Ability to work in a fast-paced environment.
Benefits
- Mentorship and training with IT and cloud specialists.
- Opportunity to grow into Cloud, DevOps, or cybersecurity roles.
- Collaborative environment with strong learning opportunities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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