Technical Support Specialist in travel tech leading resolutions for partner incidents and conducting complex technical analysis for global customers. Collaborating with internal and external teams to enhance the customer experience.
About the role
- Cloud Support Analyst providing high complexity technical assistance and ensuring service stability for Solo Network clients in their cloud environments.
Responsibilities
- Work in the Cloud Support area, providing high-complexity technical support to internal and external clients, ensuring the stability and continuity of cloud services.
- Stay continuously updated on the major cloud platforms (Azure, GCP, AWS, and others), applying advanced solutions aligned with industry best practices.
- Conduct ad-hoc training sessions and prepare process and solution documentation to disseminate knowledge to the Level 1 (L1) support team.
- Configure and manage cloud services (virtual machines, virtual networks, storage, databases, application services, identity and access management, network infrastructure, Kubernetes infrastructure, etc.).
- Collaborate with technical teams (DevOps, Security, Data, etc.).
- Implement cloud solutions (IaaS, PaaS, or SaaS) according to ticket requirements.
- Provide technical consulting to Solo clients, resolving issues and answering questions related to cloud platforms.
- Keep up to date with the latest cloud trends and technologies by participating in training, workshops, conferences, etc.
- Participate in technical meetings and discussions to provide insights and guidance on the use of the clouds supported by Solo.
- Document tickets.
- Provide technical support to clients.
- Design cloud architectures.
- Automate infrastructure tasks (IaC) using market-standard tools such as ARM, PowerShell, Azure CLI, Terraform, etc.
- Act as a technical reference point for support analysts.
Requirements
- Azure specialist with skills in IaaS, Kubernetes, and Azure Front Door.
- Preferred certifications: AZ-400 and/or AZ-500, or equivalent certifications in other cloud providers.
- Educational background: degree in IT, Computer Networks, Computer Science, Software Engineering, Systems Analysis and Development, Computer Engineering, or related fields.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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