Provide first - level technical support for desktops and peripherals at Computacenter. Maintain customer satisfaction and coordinate technical work activities in a dynamic environment.
About the role
- Delivering technical support for clients using Onit’s AI-driven legal operations platform. Collaborating with users, resolving issues, and ensuring seamless product functionality.
Responsibilities
- Provide front-line and ongoing product and technical support for Onit’s products and solutions
- Develop and maintain expert knowledge on Onit’s product suite
- Educate users on all functions and features of our product line
- Assist with management of account software subscriptions
- Own and resolve customer and law firm escalations
- Provide feedback and suggestions on product features, product performance, alternative solutions and market trends
- You enjoy working in a fast-paced and dynamic environment, with minimal oversight and direction
- You take responsibility for projects end-to-end, from idea to completion
- Provide assistance, guidance, and coaching to colleagues where needed
- Participate effectively as an individual and team contributor within a multifaceted technology environment
- Support delivery and implementation services as necessary
- Work on special projects as assigned
Requirements
- 2-4 years of related technical support is preferred (SaaS software preferred)
- Demonstrated ability to quickly understand business requirements and expectations
- Excellent verbal and written communication skills
- Detail-oriented with strong organizational skills
- Excellent Microsoft Office Suite and general documentation proficiency
- Ability to multi-task and prioritize across several projects simultaneously
- High aptitude and EQ
Benefits
- Health Coverage: Employee and immediate family members.
- Time Away: Flexible paid time off and 10 company paid holidays annually.
- Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
- Income Protection: 100% employer-paid life and disability insurance.
- Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident.
- Tax-Advantaged Accounts: Flexi, NPS.
- Community Engagement: One paid volunteer day each year to give back to the community.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Change Analyst responsible for executing change management tasks and engaging with change requestors in IT infrastructure projects for a global team.
Manager leading technical support team at Cloudflare. Ensuring operational excellence, team development, and customer satisfaction in a hybrid work environment.
Provide first level IT support for Atlantic Health System staff and customers. Document incidents, resolve requests, and collaborate with team members for effective support.
IT Support Technician providing high - level onsite support at client’s offices in Madrid. Focused on delivering solution - oriented professional service in demanding corporate environments.
Customer Support Engineer managing customer technical requests in renewable energy sector. Provide support via calls and emails, project modifications, and data - driven solutions.
Level 1 IT Help Desk Support Engineer in a collaborative environment for an MSP. Supporting diverse clients, troubleshooting issues, and ensuring high service quality.
Technical Product Support Engineer providing Tier 3 support for Leica Biosystems’ Core Histology portfolio. Collaborating within global teams for service readiness and product excellence.
Senior Technical Support Engineer managing customer technical support for Stryker’s Vocera solutions. Documenting issues, monitoring inquiries, and collaborating within the company to enhance customer experience.
IT Support Technician responsible for supporting Guidepost IT systems and users. Providing technical support and ensuring security measures are met while working in a corporate setting.