Hybrid IT Support Technician I

at CentraState Healthcare System

• Job title: IT Support Technician I
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Morristown, United States

About the role

• Provide first level IT support for Atlantic Health System staff and customers. Document incidents, resolve requests, and collaborate with team members for effective support.

Responsibilities

• Provide first level support to the team members and other customers of Atlantic Health System.
• Document and classify incidents and service requests in the service management system.
• Provide initial support, investigation and diagnosis for all incidents and requests.
• Resolve, confirm resolution and close incidents or escalate calls to the appropriate teams.
• Escalate calls with required details when resolution cannot be achieved.
• Answer all correspondence in a timely manner.
• Create and edit knowledge documents.
• Attend and participate in meetings and training sessions.
• Work with other ISS team members and/or vendors to achieve successful support and maintenance of organizational hardware, software, and technology.
• Coordinate with analysts or managers on service interruptions.
• Run reports and downloads per documented procedures.
• Monitor and act on system alerts.
• Write, edit and send professional enterprise communications.

Requirements

• Minimum of an associates degree or technical school certificate or one year related work experience
• Must be able to type 40 words per minute.
• Candidates familiar with Active Directory and Service Management Systems are preferred.
• Candidates who have used or supported Epic, or who have worked in a healthcare role are preferred.
• HDI, ITIL, Microsoft, COMPTIA certifications desirable.

Benefits

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance.
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance