Customer Success Manager driving customer transformations using Wisdom AI's generative AI data analyst tools. Owning customer ROI and leading technical deployments from setup to enabling fellow users.
About the role
- Customer Success Manager ensuring business value realization from B2B SaaS platform. Leading onboarding and customer adoption processes while managing stakeholder engagement and outcomes in Munich.
Responsibilities
- You ensure our customers realize measurable business value from our SaaS platform, that adoption increases sustainably, risks are detected early, and accounts remain healthy.
- You lead customers to success systematically — with clear plans, KPIs, and decisive actions.
- Manage onboarding and go-live for our enterprise industrial customers (kick-off, success plan, enablement).
- Drive customer adoption and value realization.
- Build and maintain stakeholder structures (including C-level).
- Conduct QBRs/MBRs with clear outcomes, decisions, and action items.
- Health monitoring and preparation of expansions in coordination with Sales.
- Voice of the Customer: work with Product to translate customer feedback into structured roadmaps.
Requirements
- University degree or equivalent qualification (e.g., Industrial Engineering, Business Administration, Computer Science, or similar).
- Relevant experience in Customer Success / Account Management / Consulting / project work in B2B SaaS.
- Confidence in stakeholder management from IT/line-of-business to C-level, with excellent communication and advisory skills.
- Technical understanding of software/IT topics as well as analytical thinking and the ability to quickly get up to speed on new topics.
- Very good German and English skills.
Benefits
- Flexible work options: work from home or from our office in Munich's Werksviertel.
- Exciting international projects where you can make an impact.
- Open, collaborative team culture and flat hierarchies.
- Urban Sports Club membership to support your fitness goals.
- Fun team and office events.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Customer Success Manager at RusHour providing exceptional service to restaurant partners while improving their online success in FoodTech industry.
Omnichannel Customer Engagement Lead optimizing digital customer engagement initiatives across healthcare. Leading initiatives and collaborating with cross - functional teams in the pharmaceutical sector to drive innovation.
Enterprise Customer Success Manager guiding ecommerce merchants to optimize their use of Gorgias. Supporting product adoption and driving customer success in a hybrid work environment.
Customer Success Manager helping ecommerce merchants adopt Gorgias solutions and improve support operations. Engaging with high - volume accounts for optimization and success in AI integration.
Enterprise Customer Success Manager focusing on AI adoption among enterprise clients. Building relationships with stakeholders and optimizing their support operations for ecommerce.
Enterprise Customer Success Manager managing a portfolio of complex accounts at Gorgias. Leading product adoption, customer retention, and collaboration across teams for ecommerce success.
Senior Consultant responsible for onboarding and supporting clients on MRI's Vault CRM solution. Leading implementation projects and enhancing client relationships in New Zealand.
Customer Success Manager analyzing requests and providing solutions for FoodGenius customers in a technical support role. Collaborating closely with development and infrastructure teams post - training.
Join Innofactor as a Solutions Consultant for Dynamics 365 CRM, working on projects with major Finnish clients. Collaborate with a skilled Nordic team to deliver modern solutions.