Hybrid Senior Revenue Operations Manager

at SOCi, Inc.

• Job title: Senior Revenue Operations Manager
• Job type: Full Time
• Experience level: Senior
• Salary: CA$80,000 - CA$120,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Tableau
• Location requirements: Hybrid, Toronto, Canada

About the role

• Senior Revenue Operations Manager executing strategy and leading systems for SOCi's growth. Collaborating across Sales, Marketing, and Customer Success to enhance revenue performance.

Responsibilities

• Lead forecasting and pipeline operations across Clari and Salesforce, ensuring data integrity and accuracy for executive and board-level reporting.
• Own the design and optimization of GTM processes, from lead management to closed-won, ensuring alignment across Sales, Marketing, and Customer Success.
• Develop and scale analytics dashboards and reporting frameworks using Salesforce, Excel/Sheets, and BI tools such as Tableau or Power BI to deliver clear visibility into performance trends.
• Oversee territory planning and account management, ensuring logical segmentation, fair coverage models, and accurate account assignments.
• Manage account data maintenance and hierarchy management across Salesforce, Clari, Salesloft, and DealHub, ensuring consistency and clean data flow between systems.
• Partner with GTM and Finance leaders to support forecasting cadence, capacity modeling, and revenue planning.
• Drive adoption, process optimization, and integration across key tools in the revenue tech stack, including Salesforce, Clari, Salesloft, and DealHub.
• Establish data governance standards and implement quality control mechanisms to improve reliability and confidence in reporting.
• Collaborate with cross-functional stakeholders to deliver strategic insights, ad hoc analyses, and actionable recommendations to senior leadership.
• Mentor and guide junior team members or analysts in data analysis, system management, and stakeholder communication.
• Be willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned

Requirements

• 6–8 years of experience in Revenue Operations, Sales Operations, or Business Operations within a B2B SaaS organization.
• Experience supporting revenue forecasting, quota setting, and capacity planning at scale.
• Experience in territory planning, account segmentation, and data stewardship across multiple systems.
• Demonstrated success in building and scaling reporting and analytics frameworks across CRM and/or BI platforms.
• Strong working knowledge of Salesforce and Clari, with proven success managing forecasting, reporting, and process automation.
• Proven experience working across a variety of GTM tools for sales engagement, CPQ, forecasting, and pipeline management, with the ability to adapt processes and insights across multiple platforms.
• Advanced Excel/Google Sheets skills with strong analytical and modeling capabilities.
• Excellent communication, stakeholder management, and project leadership skills.
• Proven ability to balance strategic thinking with hands-on execution in a fast-paced, high-growth environment.

Benefits

• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) plan with employer match
• Flexible paid time off
• Quarterly wellness days
• Paid holidays
• Unique employee engagement programs