SVP responsible for community engagement, enhancing subscriber value in Grocery and Foodservice sectors at GS1 Canada. Leading teams for standards adoption and strategic growth initiatives.
About the role
- Community Manager for SOCi, leading the launch and management of SOCi Central customer community. Collaborating with teams to enhance customer engagement and learning.
Responsibilities
- Help roll out and manage SOCi Central, ensuring a welcoming, engaging experience for members.
- Partner with Customer Education leadership to execute on the community vision and roadmap.
- Develop community guidelines, onboarding experiences, and engagement programs that promote connection and trust.
- Facilitate daily discussions, answer questions, and keep conversations active and valuable.
- Create and publish engaging content (discussion prompts, polls, highlights, recaps, and more).
- Collaborate with internal teams (Customer Success, Product Marketing, Support) to share product updates, thought leadership, and educational resources.
- Manage gamification and recognition programs (badges, leaderboards, MVP spotlights) to celebrate active members.
- Plan and host community-driven events—webinars, office hours, AMAs, networking meetups, and more.
- Gather insights, feedback, and trends from community discussions and share them with internal teams.
- Contribute to community analytics and reporting—tracking engagement, growth, and satisfaction.
Requirements
- 1–3 years of experience in community management, customer education, marketing, customer success, social media management, or another role where you’ve built relationships and engaged with customers online. Tech/SaaS experience is a plus.
- A clear and confident communicator who enjoys connecting with people and facilitating meaningful discussions.
- Some knowledge of local marketing or multi-location business strategy is a plus—but curiosity and enthusiasm to learn about it are just as valuable.
- Tech-savvy and eager to learn the SOCi platform inside and out. You don’t need to be technical, but you should be comfortable exploring new tools and figuring things out independently.
- A self-starter with ideas. Since this is SOCi’s first dedicated community role, we’re looking for someone who’s excited to take initiative, experiment, and help shape the community’s direction.
- Organized, adaptable, and confident collaborating with teams across departments.
- Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned.
Benefits
- Health insurance plans, dental, and vision
- Wellness incentives
- 401(k) plan with employer match
- Flexible paid time off
- Quarterly wellness days
- Paid holidays
- Unique employee engagement programs
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