Community Manager responsible for managing social media channels and client interactions. Collaborating with internal teams to create engaging content and drive community growth.
About the role
- Floating Community Banking Specialist at ACNB Bank serving Frederick and Carroll counties in Maryland. Responsible for customer satisfaction, sales performance, and operational accuracy in banking services.
Responsibilities
- Customer Satisfaction: Meet and exceed customer satisfaction goals by ensuring accurate profiling, delivering tailored solutions, and maintaining a customer-centric approach aligned with Service Excellence Standards
- Sales Performance: Achieve and surpass individual sales targets while contributing to office-wide sales objectives by effectively identifying cross-selling and referral opportunities
- Risk Management: Ensure compliance with all internal controls and regulatory requirements, minimizing risk to the bank and safeguarding against fraudulent activity
- Operational Accuracy: Maintain high levels of accuracy and completeness when opening deposit accounts, processing loan applications, and conducting financial transactions
- Collaborative Partnerships: Strengthen customer relationships by successfully referring clients to other lines of business (Wealth Management, Mortgage Lending, etc.) and fostering team collaboration
- Travel to assigned community banking offices across Frederick, New Windsor, Westminster to provide front-line support and seamless customer service
- Create exceptional customer experiences by assessing financial needs and offering personalized banking solutions
Requirements
- Banking Experience: Minimum of 2 years in banking or a related position with proven success in meeting sales goals and delivering exceptional customer service
- Skills & Qualifications: Proficient in Microsoft Office programs, multitasking, attention to detail, and interpersonal communication
- Education: High school diploma or equivalent required
- Local Expertise: Familiarity with the Carroll and Frederick County areas
- Reliable Transportation: A quarterly stipend is provided for travel
Benefits
- Benefits package including Health (starts on 1st of month after start date)
- Dental, and Vision Insurance
- Free/low cost supplemental health insurance programs for orthopedic/imaging services and high cost prescriptions
- 401K with up to 4% employer match
- Generous PTO package plus twelve (12) Bank paid holidays
- Career growth and ongoing training and development opportunities
- Teamwork atmosphere with wellness programs
- Employee recognition & service awards
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