Head of Creative Strategy leading a senior management team at Hambi Media, UK's largest performance creative agency. Responsible for operational excellence and department performance.
Responsibilities
Lead and line-manage a team of Creative Leads, Senior Creative Strategists, and Creative Strategists - setting the bar for performance, accountability, and professional standards across the department
Develop senior strategists and creative leads into confident, autonomous leaders - coaching them through difficult conversations, client escalations, strategic thinking, and team management
Partner with the Head of Creative Strategy on department direction: you bring the leadership and operational excellence; she brings the creative strategy domain expertise
Own the people strategy for the department: performance management, progression frameworks, capacity planning, and succession
Build and maintain a department culture of ownership, curiosity, and relentless improvement - one where the team is motivated, stretched, and proud to work
Set and enforce quality standards across all creative output - High Production, UGC, and Static - ensuring consistency across every pod
Champion process improvement and identify bottlenecks before they become blockers - from briefing workflows to reporting cadences to production handoffs
Act as the feedback loop between the Creative Strategy team and senior leadership - surfacing patterns, risks, and opportunities that the CCO needs to see
Drive accountability through clear KPIs, and a rhythm of performance conversations that keep the department sharp
Ensure the department's creative output is commercially impactful - work that drives measurable results for clients across Meta, whilst remaining profitable
Support the commercial growth of the department - working with the CCO and wider C-suite to evolve the service offering, identify revenue opportunities, and contribute to business strategy
Think beyond delivery: you're here to help shape what the department becomes, not just keep it running
Work closely with Account Management, Production, Post-Production, and Media Buying teams to ensure seamless delivery and aligned priorities
Contribute to department-wide rituals (Monthly Momentum, Friday shoutouts, quarterly reviews) and drive cross-pod knowledge sharing
Be a visible, trusted leader across the wider group - not just within the Creative Strategy team
Requirements
Proven experience leading large teams (20+ people minimum) - this is the most important requirement. You've built, scaled, or led a department or function of this size, ideally within an agency or marketing services environment
Experience developing senior executors into leaders - you've coached managers, set progression frameworks, and built the kind of leadership bench that lets a department run without you in every room
Strong commercial acumen - you’ve owned department P&Ls and are experienced in spreadsheets
Agency or marketing services background - you understand the pace, client dynamics, and operational complexity of agency life. Your experience doesn’t make you slow or too big for ‘scrappiness’ when required
Excellent communicator - you can present in an empowering and inspiring way, lead team meetings, deliver tough feedback with care, and write clearly
Cultural leader - you naturally set the tone for the teams around you. People want to work for you because you make them better
Benefits
28 days paid holiday including birthday leave, Christmas Eve and New Year’s Eve
Long-service holiday scheme: after 2 years’ service, you’ll receive 1 extra day of annual leave for every year of service
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