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About the role
- Technology Support Specialist providing reliable IT services to Snapper's NZ and UK teams. Supporting technology operations including incident resolution and improvement initiatives.
Responsibilities
- Providing day-to-day technical support for staff across NZ and other Snapper locations - both in-person and remotely
- Troubleshooting hardware, software, network, and access issues across laptops, peripherals, operating systems, and SaaS applications
- Acting as the first point of contact for IT incidents and service requests, owning issues through to resolution
- Responsibility for Microsoft platform, Fortinet security platform, Supporting collaboration tools, productivity platforms, and internal systems used across the business
- Owning Snapper’s technology system footprint, including administering identity and access management across key systems, ensuring appropriate access and security controls
- Managing device provisioning, configuration, deployment, and lifecycle asset management
- Supporting onboarding and offboarding processes, including account creation, access changes, and asset recovery
- Maintaining accurate asset registers and system documentation
- Ensuring backup redundancy and mitigating risk around any single point of failure/vulnerability
- Supporting security best practices, including device security, patching, and basic incident response across all tech for all Snapper staff
- Advocating and advising on what excellent looks like in practice regarding technology, policies and ways of working for all staff
- Assisting with audits, access reviews, and security initiatives in collaboration with domain leads and the wider technical team
- Identifying recurring issues and opportunities to improve tooling, automation, and support processes
- Creating and maintaining clear internal documentation, guides, and self-service resources for Snapper staff
- Working closely with technical and operations teams to support internal tools and working environments
- Partnering with People Operations to ensure a smooth employee experience from onboarding through to exit with accountability for the technology perspective
- Communicating clearly with staff managing expectations and priorities effectively and proactively, including across timezones
- Supporting occasional technology projects as required
Requirements
- Experience and capability in an IT support, service desk, or technology support role
- A practical understanding of IT security fundamentals and best practices
- Strong working knowledge of modern SaaS environments, including identity management, device management, and collaboration tools
- Capability and desire to stay organised, matched with a proactive pragmatism
- i.e. bias towards planning, action and getting things done
- Excellent problem-solving skills, with the ability to diagnose issues and explain solutions clearly to non-technical users
- Strong communication and stakeholder management skills, with a calm and approachable style
- A proactive, improvement-focused mindset — you look for ways to make systems, processes, and experiences better
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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